Office 2013 key

jsarinana
jsarinana used Ask the Experts™
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I have a user that was using an email account that he closed. He closed it because he thought it was the best thing to do because of a virus he picked up though that email account. Anyway, I just reformatted his laptop and now he needs his Office 2013. We do not have the key and the email account associated to his Office 2013 is the account he closed

any suggestions are appreciated
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I would say time buy new unless you have the disk anywhere.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Ask Microsoft Store Support if they can help given the email address that was used. You would have to explain that the email account was closed.

Office 2013 is activated and used by email address in the case of subscriptions.
Top Expert 2015

Commented:
Hi

As you have his email account associated to his Office 2013 and contact numbers that you might have used when you purchased the license give this a try --call the microsoft support team and see if they can give you a duplicate key if your office 2013 license is still valid.
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1

Commented:
hi

Microsoft have both business and home user support for Office 2013 have spoken to them myself about similar issues in the past.

https://support.microsoft.com/en-us/contactus

contact links for US are on this link!

M
jsarinanaI.T. Manager

Author

Commented:
thanks
huge waste of time dealing with these types of issue, I'll purchase

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