VMWare ESXi 5.5 all the sudden get Feature vsmp not licensed, requires 24 have 8

Purchased a server from manufacturer and it came with VMWare ESXi 5.5 for which we installed one Windows 2012 Standard server.  The Windows 2012 server was configured as a terminal server and we configured 4 RDP host running Windows 7 for remote users.  Everything has been fine for months until this last weekend when a UPS was slapped out.  Now every time I try and start the Windows 2012 server I get the following error "Feature vsmp not licensed, requires 24 have 8".

Other helpful information:
If I got to edit the server under the hardware section it show 24 CPUs, number of virtual sockets: 2, Number of cores per socket: 12, total number of cores: 24.

This is a production server and I would appreciate any help or suggestions resolving this issue.
Jim WobigSr. Network/Systems AnaylistAsked:
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F PCommented:
You only get a 3 month license, or 6 at most, trial period on MSTS. Did you pay for the CALs of MSTS, or licensing to the people you got it from, to microsoft, or anyone? You might've just been running on temporary licenses.
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F PCommented:
https://technet.microsoft.com/en-us/library/cc738962(v=ws.10).aspx

It ends after you deploy a license server and that license server issues its first permanent client access license (CAL), or after 120 days, whichever comes first.

There is a way to extend the license a bit if it's production though. I would just use the info you had for the licenses you bought, or make a quick call to buy some CALs.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
This suggests that you were running an EVALUATION version of ESXi 5.5, e.g. not licensed or no licensed installed.

Can you power on any more VMs ?

Did you pay money for a VMware vSphere license?
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F PCommented:
oops, I thought the TS wasn't working, not the hypervisor. I must be tired! Sorry about that, and the ESXi hypervisor is free and should allow things to power on regardless, if you get a free license at the very least. You can go here to grab a license very quickly.. and as Andrew mentioned, where did the license come from?

https://my.vmware.com/web/vmware/evalcenter?p=free-esxi6
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Your answer is here...

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1029801

You will need a license key which supports Enterprise Plus, if you want your VM to use 8 way vSMP.

So either reduce the requirements of the VM, and Apply a FREE License, or purchase a new license, or discuss with the Vendor which shipped the server, as to what you have purchased.

ESXi 6.0 FREE Licenses will not work with ESXi 5.5, and ESXi 5.5 FREE licenses are no longer available, as 6.0 has been released now.
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Jim WobigSr. Network/Systems AnaylistAuthor Commented:
When I try and start the one VM, there is only one and that is when I receive the error message.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Check the License ? Select Host > Configuration > Licensed Features.

or Edit the VM, and change the vCPU requirement.

Also at the bottom of the vSphere Client, it does not state Expired ?
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Jim WobigSr. Network/Systems AnaylistAuthor Commented:
This was the initial configuration,
24 CPUs, number of virtual sockets: 2, Number of cores per socket: 12, total number of cores: 24.

Changed to this,
8 CPUs, number of virtual sockets: 2, Number of cores per socket: 4, total number of cores: 8, and now running properly.

For me it was interesting because it was running fine for months and then started having the problems.  Thanks to all for suggestions.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Either someone changed the configuration, license expired, or new license applied.
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compdigit44Commented:
ITWorks, were you able to get this resolved. If you could you post a screen shot of what features are license on your host so we can see if you are using an eval license.

Please block out any sensitive information of course... ;-)
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Jim WobigSr. Network/Systems AnaylistAuthor Commented:
It appeared that the settings for the VMs were lost.  I had to reconfigure the 4 VMs and add users and all is working fine.
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Jim WobigSr. Network/Systems AnaylistAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for ITWorks's comment #a41016380

for the following reason:

This was how I fixed the issue.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Changed to this,
8 CPUs, number of virtual sockets: 2, Number of cores per socket: 4, total number of cores: 8, and now running properly.

this confirms, a licensing issue.
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