I wonder if someone can point me to the right direction.
I look after 2 plesk servers.
We recently relocated them a new Datacentre and I went through changing the IP configuration etc on both of them and everything is working ok.
Recently I have found out that for some domains the .com ones, when I do a lookup, its
>>>> Still pointing to the old stale IP addresses
>>>> and it looks like the domain registrar who is our case is network solutions has not updated the records to push through the root servers on the internet and I can see when querying root servers, a.gtld-servers.net returns info about Name Servers but then show the old records
>>>>> the problem I have is there are some customers who have odd email issues.
>>>>> upon doing MXtoolbox lookup, I get those stale records as well.
>>>>> i have exhausted speaking to networksolutions who are assuring me that it is just a visual issue and the records at the backend are up to date (they are not).
Any ideas etc.
Here is the output below:
Domain NS records Nameserver records returned by the parent servers are:
ns01.netcom.uk.net. ['xxx.xOLD IPxx.xxx.xxx'] [TTL=172800] it returns OLD IP, it should be NEW one. Only doing it for .com domains
ns02.netcom.uk.net. ['xxx.xxOLD IPx.xxx.xxx'] [TTL=172800]
a.gtld-servers.net was kind enough to give us that information.
and the warning as below:
Error Mismatched NS records WARNING: One or more of your nameservers did not return any of your NS records.
Error DNS servers responded ERROR: One or more of your nameservers did not respond:
The ones that did not respond are:
xxx.xxx.OLDIP.xxx.xx ><<<<<< which makes sense it won't respond as its not their.