Lamarr Sullivan
asked on
X1 Carbon not booting in Windows 8
I have a user with a Lenovo X1 Carbon running Windows 8 Pro (Latest version and updates). The last two weeks almost every other day when he comes in it will just boot to a solid blue screen and just sit there. Today after manually rebooting it a couple of times I just went into the bios, didn't select anything but just hit F10 for save and rebooted. It booted up properly. We are concerned that when he takes the laptop on the road that this may happen and he will be unable to use the device. What could be causing this issue?
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Any reason for the B grade? If the answer wasn't what you expected/needed, please clarify before grading so we can offer another response.
ASKER
Problem is solved. I used the solution given by dipersp. I ran the diagnostics tool because I had assumed it was a hardware related issue also. While the tool did not show an issue with the dock it was the only thing left to troubleshoot .This led me to update the drivers on the USB 3.0 hub the user was using. In listening to him I found the issue only occurred in the office and never in an un-docked situation. After updating the drivers the issue has been resolved.
Then if my solution helped in the end, I would have expected an A grade.
-exchange the hardware and reinstall it to a working state
-provide the user with a portable "windows to go" installation that he could boot anywhere if his machine fails