Quickbooks crashes when changing the selection of Active Customers to All Customers

Robert
Robert used Ask the Experts™
on
So this small office (5 users) recently upgraded (from 2014) to QuickBooks Enterprise Solutions 15.0.  

Apparently this has been a problem for the four networked users, but now the host as well will crash QB when changing "Active Customers" to "All Customers" and the Windows Error Reporting will give the Exception Code c0000005.

I've tried deleting the EntitlementDataStore.ecml file and renaming the QBWUSER.INI file (found these suggestions in the QB user community), but no change.  Of course, I've done all Windows updates and rebooted, but no joy.

I tried the same operation with a sample file, and quickbooks did not crash then.

crash details from Windows
Windows error messages don't offer much detail
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
If the sample file works and the company file causes an error, try rebuilding the file.

Make a local copy of the company file on a computer and open it on the local computer with QuickBooks.  Now try a Rebuild from File, Utilities. See if it works now and if so, copy the file back to the server.

Author

Commented:
That's next on my to do list.  Am waiting for the users to finish for the day, though.

I thought I had stated that the problem had been around for quite some time, but not for the host PC (server).  After the upgrade to QBES15, even the host crashes (in multi-user mode with no one else on it).

FWIW, I tried running the QB File Doctor while everyone was off for a bit - it came up with no problems.

Will update after a rebuild.

Author

Commented:
John, it was reassuring to see you here again!

So I was also seeking help from the Intuit/QB communities' forum and got the same advice, except I was instructed to verify/rebuild it twice.

Well, verify would fail as it would report "A data problem prevents Quickbooks from continuing.  Solution:  Rebuild your data now."  And the rebuild would report "Your data contains duplicate list elements.  Please view qbwin.log...."  So I repeated both verify & rebuild two more times, with the same results reported.

After the 3rd rebuild, I tried the All Customers and it did not crash - it showed all customers!

So thanks for your input.  I am a bit concerned about the duplicate list elements and have an Intuit guide for dealing with those, if necessary.  Do you think it is necessary?  The owners of the data are not as picky as me.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I ... have an Intuit guide for dealing with duplicate elements, if necessary.  Do you think it is necessary?

Strictly no, but I were in your shoes, I would probably take the time to remove duplicate elements. That prevents them from coming back later.   Thanks.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial