terminal services logon cannot authenticate

server 2008 R2 set up as a Remote Desktop Server (Terminal Server).

When a user is trying to log on, the credentials screen (See Fig 1) the Windows Security scree appears with no issue. However, when you add the user and password, nothing happens.

This error started around ten days ago. There were no Microsoft up dates installed and AV has not changed. Remote-Issue.docx

I have checked the router and change NAS to direct to a different server and all works fine.

The only thing I can find that has change in the System Properties\Remote\Allow Remote Access is greyed out. (See Fig 2).
LVL 2
BufferstopAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

KimputerCommented:
Try to log in again (as a prompt is usually a sign the router is setup correctly)
with
user: domain\user
password: theactualpassword

Even if you are NOT on a domain, fill it in! (as hostname\user)
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Mr TorturSystem EngineerCommented:
Hi,
Remote assistance greyed out will not impact you.
Did you verify that your user trying to log on has the rights to, or is in a group having the rights to log on with RDP ?
0
BufferstopAuthor Commented:
Strange why this suddenly changed but your suggestion worked. Thanks
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Remote Access

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.