terminal services logon cannot authenticate

server 2008 R2 set up as a Remote Desktop Server (Terminal Server).

When a user is trying to log on, the credentials screen (See Fig 1) the Windows Security scree appears with no issue. However, when you add the user and password, nothing happens.

This error started around ten days ago. There were no Microsoft up dates installed and AV has not changed. Remote-Issue.docx

I have checked the router and change NAS to direct to a different server and all works fine.

The only thing I can find that has change in the System Properties\Remote\Allow Remote Access is greyed out. (See Fig 2).
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Try to log in again (as a prompt is usually a sign the router is setup correctly)
user: domain\user
password: theactualpassword

Even if you are NOT on a domain, fill it in! (as hostname\user)

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Mr TorturSystem EngineerCommented:
Remote assistance greyed out will not impact you.
Did you verify that your user trying to log on has the rights to, or is in a group having the rights to log on with RDP ?
BufferstopAuthor Commented:
Strange why this suddenly changed but your suggestion worked. Thanks
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Remote Access

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