Missing Wireless Icon on Lenovo Laptop

Hello Everyone,

I received and asked to fix it because the wireless icon on the taskbar on the bottom right close to the clock wasn't showing, and the person couldn't connect to the internet.
I couldn't fix it so I formatted the laptop to factory setting. Beautifully the wireless appeared again, I was able to connect to the internet and download 76 updates. After a reboot I noticed that there were still 4 updates left, I clicked download and the wireless icon was gone again. I was shocked ! I restored the laptop to previous time but nothing. I formatted the laptop again as I did yesterday but this time the wireless didn't came back :( I went on device manager and everything is perfect no missing drivers or yellow exclamation marks. I went on the adapters tab and the wireless adapter doesn't show. Where did it go ? what am I missing ? what should I do to have it back. I don't know where to start to troubleshoot this issue, especially now that the laptop has just been formatted.

I am running windows 8
It's a Lenovo Yoga 2 11
Model: 20332
Serial Number : YB03886923
Thank you for your help
ItaliabellaAsked:
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noxchoGlobal Support CoordinatorCommented:
Once the wireless icon disappears go to Lenovo website and download wireless network driver. Install it and the icon must come back. It looks as if the driver from lenovo was replaced by generic Windows driver for network device.
ItaliabellaAuthor Commented:
Noxcho, you are right on target. I did that and it didn't work. so I found the Lenovo phone number and they told me exactly what you said. they still don't know why the drivers from the website is not working. Therefore we are formatting the laptop again :). Let's see if it works. I am formatting the laptop now.
ItaliabellaAuthor Commented:
It's not working....how is that possible ? could it be bad hardware that is working sporadically ? any idea ? how is that possible that the first time I saw the icon and it was connecting and now it doesnt' anymore ? :(
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rindiCommented:
Does your laptop by any chance have a button or switch to toggle the wireless off and on? Often there is also a key combination that does that.
JohnBusiness Consultant (Owner)Commented:
Also, since you are formatting anyway, run Lenovo System Update not only for wireless but ALL drivers, including BIOS, Video, Chipset, and Hotkey (which is On Screen Display), and all other relevant updates.

I have Windows 8.1 Pro on my ThinkPad X230 and the wireless icon has always worked.
ItaliabellaAuthor Commented:
Rindi I don't think so I was looking for that but no button found
ItaliabellaAuthor Commented:
John I can't update anything now because the wireless is not working...
rindiCommented:
Then Open the cover (probably at the bottom side of the laptop) to the wireless adapter and make sure it is properly seated.
ItaliabellaAuthor Commented:
this is what I was thinking...where is it ? I thought it was embedded in the motherboard no ??
JohnBusiness Consultant (Owner)Commented:
Have you got a spare Wireless USB adapter that you can use to get going?
ItaliabellaAuthor Commented:
Yes John with a spare it works.

RIndi where do you see the wireless adapter please?
image1.JPG
JohnBusiness Consultant (Owner)Commented:
So now working with the spare, run through Lenovo Updates. You do not need password, shareit, reachit and specific Lenovo stuff but do get BIOS, Video, Chipset, Hotkey, and Network Adapters
ItaliabellaAuthor Commented:
I have already downloaded the wireless adapter and it doesn't work. I think it's a wireless hardware adapter is gone bad
JohnBusiness Consultant (Owner)Commented:
That could be. It should work even if the components I mentioned need updating. Talk to the owner about getting the machine serviced.
rindiCommented:
Wireless adapters are usually small mini PCI-Express cards and not embedded on the mainboard. But I don't know that particular laptop, so I don't know where it is. Most laptops, if you turn them over, have one or several covers you can remove by removing a couple of screws. That way you get to the RAM, HD and wireless adapters. The wireless adapter usually has two or three small wires that are attached to it via a small button like connector. Those wires usually go into the display where they act as aerials.
noxchoGlobal Support CoordinatorCommented:
Does the laptop has a latest BiOS version?
I am still thinking it is a driver issue. How about saving the driver of WiFi adapter using a tool such as Driver Magician, install the updates and then install the same driver.

Another option - instead of rolling back the laptop to default settings try to install OS new - how will it behave then?
ItaliabellaAuthor Commented:
Noxcho you know what I agree with you, it was working great after the first time I did a format. I don' thave a new OS on a disk. I can ask the lady the external USB wireless adaptor run all the patches and updates then put the drives back. I don't have Driver Magician, cant I just save the wireless drivers on a usb stick then in the end put them back.. ?
JohnBusiness Consultant (Owner)Commented:
If you are going to update use Lenovo Update, rather than a third party driver update tool on a Lenovo machine.
ItaliabellaAuthor Commented:
ok John...
noxchoGlobal Support CoordinatorCommented:
So if you set it back to factory settings it does not have wifi connection now, right? And device manager say nothing about the device which needs driver, right?
But if you go to network connections and right click on it and select properties then which network controller is shown there?
ItaliabellaAuthor Commented:
only the Bluetooth adapter
ItaliabellaAuthor Commented:
the wireless adapter should it be there like in any other laptop but is not ..
JohnBusiness Consultant (Owner)Commented:
So you need to get the machine serviced.
ItaliabellaAuthor Commented:
it's out of warranty...she already bought a USB wireless adapter, but I want to try to install the drivers then install the correct one on top in the end and see
rindiCommented:
Did you check whether it is seated properly?
ItaliabellaAuthor Commented:
I couldn't find it :)
rindiCommented:
Post a photo of the underside of the laptop.
noxchoGlobal Support CoordinatorCommented:
When you right click on Network Connections - Change Adapter Settings - does it show any network like on my example?
Network-Connections.png
ItaliabellaAuthor Commented:
Rindi I have already posted a pic of the underside of the laptop :).

Noxho : no.

Guys I have received an external USB adapter for my friend and I was able to update with no problem the laptop. but when I try to install the last update the big one I Microsoft NET frameworks it fails.
I am positing the picture. do you know why this is happening is a brand new formatted laptop ?
image1.JPG
noxchoGlobal Support CoordinatorCommented:
Go to Windows Events and see what does the error message say.
rindiCommented:
Sorry, I had missed that picture. It is between the battery, Harddisk and the top black speaker. You can see a black wire at the bottom of it, a white one at the top, and a black screw just above that. Remove that screw (there might be another below the black wire, but the wire could be covering it so that it isn't visible in the photo, if there is, remove that one too). Then you should be able to remove the adapter from it's socket, and then push it back in.
ItaliabellaAuthor Commented:
Nacho how can I do that ? Do you have step by step please, ok rondi let me try
ItaliabellaAuthor Commented:
Noxcho sorry
JohnBusiness Consultant (Owner)Commented:
If the failed update is related to the Wireless, continue with getting the computer serviced.

Otherwise look at update troubleshooting tools and sites from Microsoft.

http://support.microsoft.com/kb/947821

http://support.microsoft.com/kb/971058

and see it these help.
ItaliabellaAuthor Commented:
John only one update failed. all the others got installed fine.
JohnBusiness Consultant (Owner)Commented:
I am using Windows 8.1 and all updates install. Look in Recommended Updates and see if there are Recommended Updates outstanding. That could stop later Critical Updates.
ItaliabellaAuthor Commented:
Ohhh yes there are 3 , ok i will instaló them also
noxchoGlobal Support CoordinatorCommented:
Simply type in search pane - events and open Windows Events menu. There navigate to Windows directory and see in each if you habe red marked error events.

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ItaliabellaAuthor Commented:
Thank you everyone.
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