VDP: operation failed due to existing snapshot Execution error code: 10056

"VDP: operation failed due to existing snapshot Execution error code: 10056"
We have two Vmware virtual servers that have snapshots we can't delete. We have tried consolidating and creating a snapshot then deleting all but nothing works. I have tried moving them to another folder but get the error "Unable to access file [xxx-xxxxx] server1/server1-000006.vmdk since it is locked".
Thanks
Vmware vSphere 6
Server 1 Microsoft Windows Server 2012 (64-bit)
Server 2 Microsoft Windows Server 2008 R2 (64-bit)
LVL 2
CityInfoSysAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Can you check, that these snapshots are part of the snapshot chain?

Does your VM currently have any snapshots attached ?

Have you also tried:-

1. Shutdown VDP Server (remove all VM disks)

2. Restart Network Management Agents on Host.

3. Restart vCenter Server service.

4. Finally reboot Host server.

5. Check if snapshots still exist of have locked files.
gheistCommented:
You are free to contact support. It looks like they reintroduced old bug somehow:
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2036109

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CityInfoSysAuthor Commented:
That worked.
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
I did mention this!

Can you check, that these snapshots are part of the snapshot chain?
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