Windows 7 activation

one of my users was getting "Windows 7 activation required".  When I ran the activation it killed the internet connection.  I took a picture of the IP before I did the activation.  When I checked the IP after the activation it was set to the same settings as before the activation (when the internet worked).  Does anyone know how to get the internet back to working again?
donnie91910Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

arnoldCommented:
Check to make sure the IP is not being blocked caused when led to the system requesting activation in the first place? Do you use 802.1x on your switches such that this system after activation no longer validates?
Fred MarshallPrincipalCommented:
This is a bit confusing because it's not clear when you mean the computer's IP address and when you mean the destination/target site IP address.  Could you please clarify.

The computer IP address should not change no matter what.....
KimputerCommented:
It's very strange someone would take a picture of the IP config before activating. Did it actually show you something about the IP on the activation screen? If so, you might have been duped (fake activation screen). Please attach the pic here?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
William FulksSystems Analyst & WebmasterCommented:
Before doing anything else on that PC, download and run a full scan of Malwarebytes Antimalware and see what it finds. That sounds like some kind of malware.
donnie91910Author Commented:
the Windows firewall on the machine was blocking the lan connection connection.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Networking

From novice to tech pro — start learning today.