Excel documents opening incorrectly

Hi,

Strange problem here. On a brand new windows 8.1 computer excel opens incorrectly at times. The user has an open excel-workbook along with his outlook open. When trying to open another excel document attached to an email in outlook, about 50% of the time, the new excel-documents open as an empty excel-window. When I say empty I really mean empty, there not even the workbook-area showing, just the borders of the excel software, all other fields are blanc and see-through. Any ideas of what this could be?

So far we have tried uninstalling Office 2013 with microsofts own fixit, Also tried "Launch folder windows in a separate process" from within Windows Explorer, and also changed the DWORD-value FOREGROUNDLOCKTIMEOUT to zero according to google.

Help?
LVL 1
joebilekAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ProfessorJimJamCommented:
is there any workbook at the XSTART folder?
0
joebilekAuthor Commented:
Hi, will have to check. Thanks for tip!
0
joebilekAuthor Commented:
Nope, there is nothing in the xlstart-folder unfortunantly.
0
[ fanpages ]IT Services ConsultantCommented:
Does this issue occur when launching the attached file directly from the e-mail as shown in MS-Outlook?

Does the filename change regularly & on each & every occasion, or is the filename relatively static; so that the contents change but the attached file has the same filename as, for example, a file previously attached to another e-mail?

Does the outcome you describe also occur if you save the attachment to the local filing system (hard drive, or network drive), & then open the file from that saved location?

I would recommend always saving attachments locally before opening them, especially when using MS-Outlook.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.