Excel documents opening incorrectly


Strange problem here. On a brand new windows 8.1 computer excel opens incorrectly at times. The user has an open excel-workbook along with his outlook open. When trying to open another excel document attached to an email in outlook, about 50% of the time, the new excel-documents open as an empty excel-window. When I say empty I really mean empty, there not even the workbook-area showing, just the borders of the excel software, all other fields are blanc and see-through. Any ideas of what this could be?

So far we have tried uninstalling Office 2013 with microsofts own fixit, Also tried "Launch folder windows in a separate process" from within Windows Explorer, and also changed the DWORD-value FOREGROUNDLOCKTIMEOUT to zero according to google.

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Professor JMicrosoft Excel ExpertCommented:
is there any workbook at the XSTART folder?
joebilekAuthor Commented:
Hi, will have to check. Thanks for tip!
joebilekAuthor Commented:
Nope, there is nothing in the xlstart-folder unfortunantly.
Does this issue occur when launching the attached file directly from the e-mail as shown in MS-Outlook?

Does the filename change regularly & on each & every occasion, or is the filename relatively static; so that the contents change but the attached file has the same filename as, for example, a file previously attached to another e-mail?

Does the outcome you describe also occur if you save the attachment to the local filing system (hard drive, or network drive), & then open the file from that saved location?

I would recommend always saving attachments locally before opening them, especially when using MS-Outlook.

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