Can't setup ticket printer Epson TM-T88V


My client has two of these printers.
Normally, factory settings give this printer the following IP address:

But apparently the user has already modified their default settings;
regardless the printers aren't showing up on the network

The Ethernet connection LEDs seem healthy on the printer

We pressed the reset switch for 5 secs and a print out confirmed the reset execution
except that it indicates '(none)' for IP address

I tried to assign an address via arp -s and netsh :
arp -s 64-EB-BC-XX-XX-XX
netsh interface ipv4 add neighbors "Ethenet" 64-EB-BC-XX-XX-XX

Open in new window

...but no success here either.

Any ideas ?
Yann ShukorOwnerAsked:
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re enable duck or install a temporary dhcp server.
after the device gets an ip number,  configure the device, then disable dhcp again

You cannot assign an ip just at the will of another computer. it has to be dhcp.
If is was so simple to set ip numbers, the world would result in a chaos
Yann ShukorOwnerAuthor Commented:
A DHCP server was already in place
Then check in the the dhcp logs if any requests from that device came by or not
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Yann ShukorOwnerAuthor Commented:
Nothing wharsoever in my router's logs
turn the printer off, hold down the feed button, turn the power back on and you should get a self test this will show the current IP address,

have you also changed the dip switches so IP is the primary interface method and not USB?
Yann ShukorOwnerAuthor Commented:
Thanks hellblazeruk
I'll try this tomorrow
Yann ShukorOwnerAuthor Commented:
Well in actual fact I had the local user plug the two printers directly into the switch, rather than the wall socket - I had omitted to mention that this was a newly set up office: sorry !

We immediately determined that the wall sockets had been badly wired

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