Troubleshooting slow internet

Is this just a FIOS issue?

All the computers on my network take 10 - 15 seconds to load most pages.  Others load quick.

What I've done so far:

I set the DNS on each machine to openDNS rather than the Verizon defaults
I can go to and that page loads quick and it says I have 30MB down and 21 up.

anything else other than call them and they say either everything is fine (and it's not) or they admit to something on their network?

If I type a page like, the address bar changes to, so it's getting to the logmein server enough to know that it's going to but then the page takes the 10 - 15 seconds to load.,, etc: In the address bar, I'll type the address, the page goes blank and then 10 - 15 seconds later, the page loads.  Clicking on a link on the page also takes a while.

This is on Win 7 and win 10 machines.

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Sreejith SugathanSenior Network Support EngineerCommented:
Is it just happening for HTTPS websites? Have you tried different browsers? Is the response same from both?

Seen this - but only applicable to IE
You don't say what browser you are using. It might possibly be a browser plug-in or add-on. Do you have the same problem with other browsers?

It could also be your anti-virus software.

You could try doing a trace route from the command line to see if there is a network bottleneck causing the problem, but my guess is either the browser or your anti-virus.

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BeGentleWithMe-INeedHelpAuthor Commented:
I went to twitter and loads of people are saying similar things about FIOS.  Pretty widespread issue it seems - NY / NJ / elsewhere.

thanks for the tips, but being similar issue across several different machines (and I didn't mention - browsers on those machines), likely not plug in issue.  

And I didn't mention before, but saw that it's the same issue on iphone on wifi (not on LTE) so it woudn't be AV.
Robin CMSenior Security and Infrastructure EngineerCommented:
Might be packet loss due to bad MTU negotiation handling on your firewall/router.
I've got some info on this here: and a max MTU test script here:
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