outlook categories

we have a mailbox called BILLING in exchange 2010. we have a bout 10 people that have FULL ACCESS PERMISSIONS. i tried logging into the mailbox BILLING. how can i change the categories so that i can make each color a particular user? or how can i giev those shared users access to modify the categories?
ttrbrtsnAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
All you need to do is initally login to the shared mailbox, configure all of the Categories (I would reference the users name beside the Category). Once you have done this, when the user adds the mailbox as an additional mailbox in their Outlook session, when they right click and email and select Category they will be able to see their name beside the category.

The users will not be able to update the Category fields unless they are actually logged into the mailbox.

Will.
ttrbrtsnAuthor Commented:
actually, the mailbox is a RESOURCE, not a USER. does this make any difference?
Will SzymkowskiSenior Solution ArchitectCommented:
No this does not. GIve yourself Full Access permissions and then open the mailbox from OWA or create a new Outlook profile and open the mailbox this way.

WIll.
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ttrbrtsnAuthor Commented:
so here is where im at with this. i can log into the resource account, billing,  with no problem and modify my categories.

NOW, when i log in as me, i have full access rights. i go to that account (billing). in the inbox, i see my categories. when i go to CONTACTS, i see two CONTACTS, mine and the share mailbox (billing). i need to modify the shared contacts (billing) categories. i also have owner rights to the billing contacts as well. how can this be done.
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Kesavan SellappanCommented:
Yes. when you open resource mailbox or shared mailbox with your own mailbox, rename will be grayed out. To rename, open resource mailbox as default one i.e. create new outlook profile, select manual configuration and then provide resource mailbox details and then proceed, if outlook asks credential provide your credential. Then try rename category after opening outlook with new resource profile
Kesavan SellappanCommented:
and also you can try

Apply or remove categories from items in a shared folder

Start Outlook.
Right-click the shared folder like Inbox, and then click Properties.
Click the Permissions tab.
Add your user account .
Under Permissions, click Editor or a higher permission level in the Permissions Level box, and then click OK.
ttrbrtsnAuthor Commented:
nope. the RENAME is still DISABLED. i gave the user OWNER rights to the contacts
Will SzymkowskiSenior Solution ArchitectCommented:
When you are logged in as the mailbox itself nothing should be greyed out. You should be able to access the mailbox as if it were the original user.

What you can also try (althought i still don't think it is required), Enabled the Resource Mailbox AD Account (it is disabled by default), change the password to something new, and login with the actual account into the mailbox.

See if you can make your modifications that way.

Will.

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