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Undeliverable E-Mail Replies for Dynamics GP Purchase Order E-Mails
Hello:
A GP 2010 end user e-mails purchase orders from GP. He says that, when vendors reply, they get a message that the e-mail is undeliverable.
Incidentally, this issue does not occur, when he e-mails purchase orders to users within his company.
We have, also, tried creating a new Exchange profile for him. Still, replies to him from vendors go undeliverable.
Any ideas?
TBSupport
A GP 2010 end user e-mails purchase orders from GP. He says that, when vendors reply, they get a message that the e-mail is undeliverable.
Incidentally, this issue does not occur, when he e-mails purchase orders to users within his company.
We have, also, tried creating a new Exchange profile for him. Still, replies to him from vendors go undeliverable.
Any ideas?
TBSupport
Victoria Yudin
What do they have set up in the "Have Replies Sent to" email address on the email message they are using for the PO? If they are using a distribution list, this might cause the problem they are experiencing. It may work internally, but to work externally they need to have an actual email account in there.
ASKER
Hi Victoria:
I typed in the full address. But, we still got the same result--an undeliverable reply.
TBSupport
I typed in the full address. But, we still got the same result--an undeliverable reply.
TBSupport
Can you test with putting an external address in there? Just to test it.
ASKER
Hi Victoria:
We did that, and it worked. But, we're concerned with the end user's address and getting replies sent to him. :(
TBSupport
We did that, and it worked. But, we're concerned with the end user's address and getting replies sent to him. :(
TBSupport
Ok, so if an external email address is working, the issue seems to be with what you were originally typing in there (the internal address).
Try this - enter the internal address again, save the message. Then go back into the message setup - does the email address appear exactly as you entered it originally? Or does it look different? Also, can you confirm that if you send a regular email to that email address from an external email, it works?
Try this - enter the internal address again, save the message. Then go back into the message setup - does the email address appear exactly as you entered it originally? Or does it look different? Also, can you confirm that if you send a regular email to that email address from an external email, it works?
ASKER
Hi Victoria:
If we send a regular e-mail to that e-mail address from an external e-mail, it does work fine.
When we go back into the message setup, the e-mail address does not appear exactly as it was entered originally. It appears with the name of the person, from the distribution list, rather than a "full" e-mail address.
TBSupport
If we send a regular e-mail to that e-mail address from an external e-mail, it does work fine.
When we go back into the message setup, the e-mail address does not appear exactly as it was entered originally. It appears with the name of the person, from the distribution list, rather than a "full" e-mail address.
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ASKER
Hi Victoria:
What is "DL"? I'm unclear?
TBSupport
What is "DL"? I'm unclear?
TBSupport
DL is "distribution list". I thought you said this email address is a distribution list?
ASKER
Hi Victoria:
Yes, that's correct. I just wasn't sure what "DL" stood for. :)
I'll keep you posted.
TBSupport
Yes, that's correct. I just wasn't sure what "DL" stood for. :)
I'll keep you posted.
TBSupport
ASKER
Hello:
Their IT person resolved this by placing the end user's e-mail address into an Outlook distribution list called "Purchasing". In the "Replies to this E-Mail Address" section, he had this distribution list display as an e-mail address.
Thanks, for the responses!
TBSupport
Their IT person resolved this by placing the end user's e-mail address into an Outlook distribution list called "Purchasing". In the "Replies to this E-Mail Address" section, he had this distribution list display as an e-mail address.
Thanks, for the responses!
TBSupport