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Q1: Scenario:
Help Desk is getting calls that staff can't get access to applications via Citrix. You are the first staff member in the team that has arrived for work to be told by Help Desk about this issue.
What would be your first course of action?
How would you determine the extent of the problem?
How would you communicate with the affected users? What would you say to them?
What steps would you take to resolve the issue?
Q2: Please give an example of how you have used technology innovatively to solve a user issue or a problem. What were the drivers that allowed you to come up with the solution? How did you ensure that the solution was recorded and communicated to all the relevant stakeholders including team members, users, management and anyone else that might have been involved or needed to be kept informed?
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Sekar Chinnakannu
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