servicetechxp
asked on
Word opening in read only mode
One of our users recently started finding that all word documents they open both .doc and .docx in office 2013 open in read only mode, both from the mapped network drive as well as email attachments
I have followed all the forum posts I can find about tusted setting email attachments and these other settings but this is having no effect on the behaviour.
If the user opens the file once in read only mode then closes and re-opens it again it asks them "do you want to open in read only mode again or normally?" They then can open the file normally for editing.
Also the system keeps asking to resave the template.dotm file as well which I do not think is correct.
This is only affecting the 1 user at the organisation, we have done and office repair and tried resetting word back to default settings but still no luck.
Any suggestions appriciated
I have followed all the forum posts I can find about tusted setting email attachments and these other settings but this is having no effect on the behaviour.
If the user opens the file once in read only mode then closes and re-opens it again it asks them "do you want to open in read only mode again or normally?" They then can open the file normally for editing.
Also the system keeps asking to resave the template.dotm file as well which I do not think is correct.
This is only affecting the 1 user at the organisation, we have done and office repair and tried resetting word back to default settings but still no luck.
Any suggestions appriciated
John
For this one user on one computer, set up a new, test Windows User Profile (Account). Log into the new account and test the Word operations in the new account. It could be a damaged Windows Profile causing the issue.
ASKER
Hi John,
Thank you for your reply, creating a new user profile has resolved the issue with opening word documents on the network drives but any emails she receives with word documents and tries to open them. They still open as read only attachments.
Cheers
Andy
Thank you for your reply, creating a new user profile has resolved the issue with opening word documents on the network drives but any emails she receives with word documents and tries to open them. They still open as read only attachments.
Cheers
Andy
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.