Word opening in read only mode

One of our users recently started finding that all word documents they open both .doc and .docx in office 2013 open in read only mode, both from the mapped network drive as well as email attachments

I have followed all the forum posts I can find about tusted setting email attachments and these other settings but this is having no effect on the behaviour.

If the user opens the file once in read only mode then closes and re-opens it again it asks them "do you want to open in read only mode again or normally?" They then can open the file normally for editing.

Also the system keeps asking to resave the template.dotm file as well which I do not think is correct.

This is only affecting the 1 user at the organisation, we have done and office repair and tried resetting word back to default settings but still no luck.

Any suggestions appriciated
servicetechxpAsked:
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JohnBusiness Consultant (Owner)Commented:
For this one user on one computer, set up a new, test Windows User Profile (Account). Log into the new account and test the Word operations in the new account. It could be a damaged Windows Profile causing the issue.
servicetechxpAuthor Commented:
Hi John,

Thank you for your reply, creating a new user profile has resolved the issue with opening word documents on the network drives but any emails she receives with word documents and tries to open them. They still open as read only attachments.

Cheers
Andy
JohnBusiness Consultant (Owner)Commented:
Something has gone wrong with the operating system. Consider the following avenues of resolution (and assuming you are using Windows 7):

1. Run System File Checker. Open cmd.exe with Run as Administrator. Run SFC /SCANNOW and allow to complete. Shut down, start up and test.

2. Possibly you can run DISM (really a Windows 8 tool).

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

3. Next would be a Windows 7 Repair Install. For this, you need a working recovery partition or the Windows 7 DVD. Here is a Seven Forums tutorial to assist.

http://www.sevenforums.com/tutorials/3413-repair-install.html

4. When "nothing works", back up, format and reinstall Windows.

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