Dell desktop (Inspiron 660) continuously restarts after desktop loads

Hello and Good Morning Everyone

            I am trying to help a friend with a technical issue surrounding his Dell Inspiron 660 desktop.  Basically, the pc loads up to the desktop and the following error messages appear:  The first one has a window title of Required Software Not Installed.... The body of this windows has the message of Microsoft.NET Framework v2.0 is required.  The second error message indicates the following:  Microsoft Office Document Cache encountered a problem.... Click to repair the problem.  After about 2 to 3 minutes, we get a blue screen with the following message:  Your PC ran into a problem and needs to restart.   The Dell desktop continuously restarts with the same error messages mentioned after every 2 to 3 minutes.

              Just in case this information is needed, the operating system on this Dell desktop is Windows 8.1.  The Service Tag for the desktop is 2Y7PYV1.  If more information is needed, please feel free to let me know and it will be furnished right away.

              I look forward to reviewing any feedback given in response to this concern.

              Thank you            

              George
GMartinAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
What happens in Safe Mode?

Also look at http://www.7tutorials.com/fix-problems-microsoft-office-document-cache-being-corrupted which shows how to possibly cure the Document Cache problem.
noxchoGlobal Support CoordinatorCommented:
Get a minidump file from C:\Windows\minidumps and load latest one here.
GMartinAuthor Commented:
Hello and Good Morning Everyone

              Before commencing the troubleshooting strategies mentioned, I would like to request more clarification regarding the minidump file.  How may I go about backing this file up?  The pc only stays loaded at the desktop within Normal Mode for about 2 to 3 minutes.  Will it be a simple matter of copying and pasting this file from the directory path given to an external USB drive?

               Thank you

               George
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

rindiCommented:
Test the PC's RAM and it's disk using memtest86+ and the disk's manufacturer's diagnostic utility. You'll find both on the UBCD. You will probably have to disable secureboot inside the BIOS in order to be able to boot from the CD:

http://mirror.sysadminguide.net/ubcd/ubcd535.iso
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
can we enable a vanilla boot and see if this works please steps for this are in this article.

https://support.microsoft.com/en-us/kb/929135

IS this machine bluescreening?

If the vanilla bootup solves the problem please enable third party apps one by one to isolate the problem.

M

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
noxchoGlobal Support CoordinatorCommented:
Minidump file is usually small and it requires less than a minute to copy it to USB stick.
GMartinAuthor Commented:
Hello and Good Afternoon Everyone

            I want to take a moment and provide some updates.  At this point, progress is being made here.  
Using the link of https://support.microsoft.com/en-us/kb/929135 provided by Mark Bill, I was able to solve two of the three concerns, namely, the Microsoft Office Document Cache error message and the blue screen indicating the pc ran into problems and needs to restart.  The only error message at this point which needs resolution is the message of Microsoft.NET Framework v2.0 is required.  If we can resolve the error message suggesting that Microsoft.NET Framework v2.0 needs installed, I believe we will be home free.

              By the way, I never could locate the minidump file at C:\Windows\minidumps.  However, I did find a memory.dmp file within the Windows folder which is no longer there following the troubleshooting strategies used earlier.  I did make a backup copy of the memory.dmp just in case it still might be needed.  Also, I ran the latest version of CCleaner and Malwarebytes which did further clean up of this Dell desktop.  At this point, nothing has been reset following the clean boot troubleshooting with respect to selecting items back into the startup and services of the msconfig utility.  

              Any idea or ideas for resolving the Microsoft.NET Framework v2.0 missing will be appreciated.

              Thank you

              George
noxchoGlobal Support CoordinatorCommented:
Download the .Net 2.0 package from Microsoft website and install it locally.
GMartinAuthor Commented:
Hello

         Could you provide a direct download link to .Net 2.0 package?

         Thank you

        George
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
Yes should install .net 2.0 and also do a full windows update here then re evaluate.

Using the clean boot system re enable application by application and test by booting up and seeing which service causes the problem to resume.

The machine is not bluescreening if you only have 1 x .dmp file so i would ignore this for now.
Once you identify the software causing the issue just remove it.

Id start by stripping all of the dell software.

Please let me know if you need further assistance with this one.
GMartinAuthor Commented:
Hello

           Could you provide a link or location to download the .net 2.0 file?

           Thank you

            George
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
you enable it through control panel as per the link below.

http://anewdomain.net/2013/10/21/how-to-enable-net-framework-2-0-and-3-5-in-windows-8-1-for-older-programs/

do a full windows update on this machine.
GMartinAuthor Commented:
Hello

             Thank you so much for the link.  Incidentally, .NET Framework 3.5 and .NET Framework 4.5 are both selected.  I went ahead and unchecked them, restarted the pc, and got the .NET Framework 2.0 error message noted earlier.  I went back into the Windows Features and turned both, .NET Framework 3.5 and .NET Framework 4.5 back on.  While I got a message indicating the changes were successfully applied, I never got an option to download updates for them as indicated within the link.   Another observation which I find a bit unusual is the fact the Microsoft .NET Framework does not show up at all within the list of installed programs.  

              Any further suggestions will certainly be welcomed and appreciated.  

              Thank you

              George
GMartinAuthor Commented:
Hello

           I attempted an installation of the latest Microsoft .NET Framework 4.5.1 installation which resulted in the following message:  The .NET Framework 4.5 and this update are already installed on your computer.  Therefore, the installation of it did not go through.   If Microsoft .NET Framework 4.5.1 is installed, I wonder why it is not being displayed within the Programs and Features section of Control Panel.

           George
Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
are we up to date on windows update yet?
GMartinAuthor Commented:
Yes, because I get a message indicating no updates are available when attempting to search for Windows updates.
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
Go here http://www.groovypost.com/howto/enable-net-framework-2-windows-8/ to see how to check if Windows .NET 2 is installed on your machine.

If .NET 2 is indicated as being installed  and your system still seems to be complaining about .NET then go there http://blogs.msdn.com/b/astebner/archive/2008/10/13/8999004.aspx and get the Aaron Stebner's Framework Setup Verification Tool and run it to verify what is installed on your machine.
nobusCommented:
you can also uninstall all .NET versions, - then reinstall .net V4
noxchoGlobal Support CoordinatorCommented:
If now all updates are installed - is there any problem? I mean are all your problems resolved?
GMartinAuthor Commented:
Hello

          The .NET versions are not listed within the Programs and Features section.  As such, I can not uninstall them.  With regards to the utility Aaron Stebner's Framework Setup Verification Tool, it confirmed and verified .NET 4.  I did not check the other versions of .NET framework though.  

           To the best of my knowledge, this popup error message is not creating any real problems.  I am wondering if I should just leave it alone and move on from this.

          George
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.Commented:
>>  I did not check the other versions of .NET framework though.  

Check the other versions.  You may have one poorly installed which is why the message is occurring.
GMartinAuthor Commented:
Hello and Good Evening Everyone

              Using the link of https://support.microsoft.com/en-us/kb/929135 given by Mark Bill, I was able to resolve all of the posted issues with the exception of the stated Microsoft .NET Framework 2.0 error message.  Since this error message is not offsetting the functionality of my friend's desktop,  we decided to cease in our resolution attempts to remove it.  There are several things which still puzzles me about this situation though.  For instance, there was not any reference made to Microsoft .NET Framework within the installed programs list of Programs and Features.  Despite of this point, the utility Aaron Stebner's Framework Setup Verification Tool confirmed and verified .NET 4 in addition to the other .NET Framework versions.  If it was not installed on the desktop, why did this utility suggest that it was present?   Finally, since Microsoft .NET Framework versions were enabled, I am wondering why the Windows 8.1 operating system never could find it?   Despite of these questions, I believe there must have been a corrupted application or program which was making a request for Microsoft.NET Framework 2.0, but, never could find it.   This is merely conjecture on my part, so, I could be wrong.

                 In closing, thanks so much once again for your help.  My friend's pc is running much better now and he is happy with it.  

                 George
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
PC

From novice to tech pro — start learning today.