Hello and Good Morning Everyone
I am trying to help a friend with a technical issue surrounding his Dell Inspiron 660 desktop. Basically, the pc loads up to the desktop and the following error messages appear: The first one has a window title of Required Software Not Installed.... The body of this windows has the message of Microsoft.NET Framework v2.0 is required. The second error message indicates the following: Microsoft Office Document Cache encountered a problem.... Click to repair the problem. After about 2 to 3 minutes, we get a blue screen with the following message: Your PC ran into a problem and needs to restart. The Dell desktop continuously restarts with the same error messages mentioned after every 2 to 3 minutes.
Just in case this information is needed, the operating system on this Dell desktop is Windows 8.1. The Service Tag for the desktop is 2Y7PYV1. If more information is needed, please feel free to let me know and it will be furnished right away.
I look forward to reviewing any feedback given in response to this concern.