Brand new notebook with 256GB SSD - problem with speed

Hello experts,

I have bought this notebook yesterday - It's very powerful piece with SSD disc and yesterday (1st day of use) I could notice that power pretty easily- everything was "instant" experience, just click and see, no waiting. Even the restart was like 4 sec.

The second day, everything's changed. When I want to open "file explorer" I have to wait 4 sec now and only things I did were to install and sync dropbox, gDrive, Avast, MalwareBytes, Evernote and log to my chrome/gmail account so It installed all the extensions.

The chrome itself slowed very significantly...e,g, from the time I click "home button", it takes 7 seconds to load my homePage. Yes, I use adBlock, but that kind of slow is too much. It's pretty much the same time when I try it in incognito mode (without any extensions).

The last thing is that I plugged 1TB external disc where I have the backup but I haven't installed or copied anything yet.

What are your suggestions? What could be the problem?

*MalwareBytes- tested, Avast-tested...nothing found
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JohnBusiness Consultant (Owner)Commented:
You could have already attracted a virus or other malware.

Open Task Manager and under Options select Hide when Minimized. Minimize it. When the machine slows, does Task Manager turn bright green?  This would be something using the CPU.

I use One Note (same as Ever Note) and Drop Box and my machine is always fast.
Fajer39Author Commented: Here's the screen from fresh expert-exchange takes forever...yesterday was instant. My internet speed is always loads slowly for every page...IE is faster which is crazy. :-)

Looking on that minimized task manager icon, but it's not even green, the CPU takes only couple of % in my current tasks- chrome, evernote...but still It's slow
JohnBusiness Consultant (Owner)Commented:
If the CPU is not dragging then open resource monitor and look at Disk Activity. However with an SSD, you would not think that to be a culprit.

I use IE and not Chrome and I turn off ALL add-ins.

Uninstall Chrome and work with the machine for a bit with IE and no add-ins. Any better?
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JohnBusiness Consultant (Owner)Commented:
Also, are you trying to connect to a network site? Did you map a server drive that does not exist?
Thomas Zucker-ScharffSolution GuideCommented:
Get rid of chrome and try opera (install opera first and export settings ).
Seth SimmonsSr. Systems AdministratorCommented:
the system has 4gb; wonder if increasing to 8gb would make a difference
it might have a decent ssd, but the system could be swapping a lot if physical memory is running low so there would be a bit of a performance hit
JohnBusiness Consultant (Owner)Commented:
I have a quad 4 desktop with Windows 7 Pro that has always worked efficiently . It came with 4 GB and I used it that way. I did upgrade to 8 GB and the difference was marginal. That is because Windows 64-bit (Seven or Eight) runs happily in about 3 GB and so adding more doesn't do much.

It may be worth a try to see.
noxchoGlobal Support CoordinatorCommented:
Remove/uninstall the dropbox and its sync function amd see how it works.
Thomas Zucker-ScharffSolution GuideCommented:
Try process explorer
since it's new - a couple of reboots can help; it is probably installing a lot of updates  - windows, drivers, and apps
Fajer39Author Commented:
Well, it's 8GB ram not 4gb, 4GB has GPU...and i7 4720HQ Haswell...It's crazy I feel really bad now, because It runs almost the same speed as previous 5 years old notebook...

I installed firefox yesterday, sites loading quicker than chrome but when I watch youtube on fullscreen the video is lagging.

But really I wish I had the first day speed and working chrome (I tried to remove it completely and reinstall but it didn't work), because chrome DevTools is quite powerfull for a frontend guy like me...

MalwareBytes- tested again..nothing

* Disc activity- 0% (only hundreds of Kb) in normal state, RAM usage- 46%
Thomas Zucker-ScharffSolution GuideCommented:
What happens if you change the performance settings to best for foreground  applications (I believe that is what it says)? You can always change it back to let windows decide.
JohnBusiness Consultant (Owner)Commented:
It is brand new. It may be worth it at this point to back it up and do a factory restore.

Check the speed right after you restore and then after you install each piece of software.
Fajer39Author Commented:
@Thomas Zucker-Scharff i have two options-
1. programs - it's already set to this
2. background services

So it should be OK from this point.

@John Hurst  Well, this would be the last thing to do...but I would rather not, because It has took a lot of time already to remove acer bloatware and install my couple essential things...still it's not that bad that if I installed every software needed...but...I'm worried that it will be the same because I din't go to some dangerous sites, I did only what I described. ...And on 29th June Win10 is gonna come

I'm suspicous that there's some malware which has not been recognized yet... I don't know

Any suggestions why fullscreen YT videos work fine in chrome but lag in firefox?
JohnBusiness Consultant (Owner)Commented:
I would not try to upgrade a machine not working properly to Windows 10 (I have Windows 10 running myself.).
Thomas Zucker-ScharffSolution GuideCommented:
Optimize for programs. Have you tried SSD Fresh (I think that's the name). It optimizes your SSD for best performance.
maybe by removing bloatware you removed a bit too much?
can you restore it to a time it was still ok?
Thomas Zucker-ScharffSolution GuideCommented:
I was thinking the same thing. When I removed bloatware from a lenovo desktop I found that some stuff had to be left around.
JohnBusiness Consultant (Owner)Commented:
Most Lenovo software works just fine and does not bog down a machine. You can rid of Password manager (breaks), reachit, shareit and stuff like that. Much of the rest is fine.
Fajer39Author Commented:
Well, I planned an Avast deep test right after restart and it found:
Win32 Malware-gen - high threat - located on my external hard drive.

It's removed and I see an speed improvement but still not so fast as the first day...maybe because mallware-gen is pretty tough to remove all at once...I found a special forum where the smart guys read your log generated by RSIT program and then they can help you with further threatment so I think I will use it...

I will do the factory restore anyway but I want to make sure that there's nothing more hidden on some of my clouds or HD.

Btw. I have Acer and I removed only things that I should- I double check by googling it...

EDIT: MalwareBytes again: nothing
adwcleaner: found some things in browser extensions but I only use couple of them and all of them are official- Evernote, pushbullet etc.
noxchoGlobal Support CoordinatorCommented:
Have you removed the dropbox? It usually does sync of the fotos and videos on the local drive to online drive. This can really slow down the response time of the laptop.
JohnBusiness Consultant (Owner)Commented:
I have DropBox on my Windows 8, Windows 7 and 2 iPhones and it does not slow anything down.  I don't use it for Videos
noxchoGlobal Support CoordinatorCommented:
Sorry john, I was asking Fajer, we know that different users can have different configurations and speed results. If the hardware suddenly started working slow after installing some software I would recommend to uninstall the installed programs one by one and check the performance. Even if this software did never do any problems for my laptop (identical to the one which the user has).
Let him answer. Sure there is always a solution - reinstall Windows or revert to factory settings. But what if the situation reproduces after he installs the software again? I have had personally this slow down when using internet browsing because of dropbox. I found it out by simply monitoring the network activity.

Also I noticed that recently it is coming very often on Experts-Exchange that factory reset is recommended instead of finding out what the reason of the problem is. Or lots of steps recommended like follow the checks from 1 to 100 and maybe one of them will help you. Is this what the E-E is standing for?

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Fajer39Author Commented:
@noxcho: Thank You for your advise but I have set dropbox to not automatically do anything. I use it for work and without it I can't really do the job, so uninstall is not an option.

I will leave this Q open, tommorrow I'm going on short vaccation and then I try to resolve it with other smart guys based on the log and let you know what we find out, because I think these info can help other users like me to know their options in these kind of situations before the need of hard restore.
noxchoGlobal Support CoordinatorCommented:
You can reinstall it at any time. You wrote youself all you changed is installing new software to this pc. So reasonable is to remove what you installed one by one and see if it brings any difference.
You say that removing dropbox is no go. But at the same time you admit to use factory settings reset which will definitely remove your dropbox.
If the machine is slow it may be that the CPU is fully loaded, the RAM being highly used with little free or the disk access is very busy. All of these things can be seen in Task Manager (Ctrl/Shift/Esc) and if you click to sort by % you will see the busiest things at the top.

Has it done all its Windows Updates ? Even on a new machine this can tie a PC up for over a day in my experience.
Fajer39Author Commented:
So the problem is solved and my notebook is fast as rocket again!

1, We use RSIT program for generating a log
2, adwCleaner log
3, install
and paste this commands in:


Open in new window

4, Additional RSIT log check

*Note: this was done by security expert from so obviously you will need someone who is proficient in analyzing logs

After that I use CCleaner and windows was fast as before but Chrome wasn't...even with fresh install, no extension, all the procedures...nothing helped.

So after long googling I found this
Exactly the problem I had...

Solution was to completely remove Avast ! I tried turn the shields off long before but it didn't without avast chrome works like a charm again. I guess Avast AntiVirus should be named without "Anti" word...

Anyway thank you all for your collaboration.
Fajer39Author Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for Fajer39's comment #a40879837
Assisted answer: 250 points for John Hurst's comment #a40866978
Assisted answer: 250 points for Thomas Zucker-Scharff's comment #a40867358

for the following reason:

explanation above
noxchoGlobal Support CoordinatorCommented:
If you have follwed my suggestions by removing installed software one by one you could obviously understand what was slowing down the laptop. But ok. I should have had better kept away from this call. Attempts to help bring often to hell.
Fajer39Author Commented:
Sorry noxcho, obviously you had a point. Moderator please give him points too. Thank You.
JohnBusiness Consultant (Owner)Commented:
@Fajer39 - I have objected to the question in order to re-open it. Please come back and close it again. Thank you.
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