Windows 8 cannot start CD-ROM (code 19)

GMorris215
GMorris215 used Ask the Experts™
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Standard built PC, windows 8, Intel 2Ghz single core, 2GB Ram. Cannot see or access CD-ROM in computer folder. Message in manager (Windows cannot start this hardware device because it's configuration information (in the registry) is incomplete or damage (code 19) lite-on dvdrw LH-20A1P ATA Device.
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Try the set of instructions below from Microsoft. I have used these instructions before for Code 19 and they have worked.

DVD / CD Drive not working Code 19 Error (Vista and Windows 7)

(Summarized from http://support.microsoft.com/kb/314060/ )

1. Close down all open programs
2. Open regedit.exe with Run as Administrator
3. Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\... .…{4D36E965-E325-11CE-BFC1-08002BE10318}
4. There should be one of, or both of, UpperFilters and LowerFilters
5. Click on UpperFilters, Edit Delete
6. Click on LowerFilters, Edit Delete
7. Close down regedit trees and close regedit
8. Open Device Manager and Uninstall DVD / CD Drive
9. Shut Down
10. Restart and DVD / CD Drive should come back with auto discover

Please let us know.

Author

Commented:
Will do john let you know. Thanks
Top Expert 2013

Commented:
note it can also be a bad cable, connection, or drive
switch connections, cables and drives to test !

Author

Commented:
Thank you John, like a charm it work :) saved me load of work
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@GMorris215 - You are very welcome and I was happy to help

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