How to retrieve send item email

Hi

Good day

Question how to retrieve the email in the send items folder?

Recently one of user encounter issue, And she unable to view the latest email from the send items folder on 2 of July Thurday and i had help her to resolve the issue on 6 of July Monday.

Question how to restore the lost email from the send items folder on 3rd of July 2015 Friday ?

Please kindly advise.
alanlam123Asked:
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Amit KumarCommented:
You can recover mails from Recover Deleted Item, if your org. has set retention to keep delete mails for required date.

To check Recover Deleted Item, please follow: https://support.office.com/en-au/article/Restore-deleted-items-in-Outlook-cd9dfe12-8e8c-4a21-bbbf-4bd103a3f1fe

Above article will help you to recover deleted e-mails those are available in dumpster of Exchange Server.
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AmitIT ArchitectCommented:
Can you first check via OWA or without cache mode, if you see old data or not. Check for any rules also in user outlook. Lot of time, I have see these issues are related to rules created by users, which moves or delete emails.
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