Outlook 2013 Templates

I have a user that needs access to a Sharepoint calendar within Outlook 2013.
They have a default template they prefer in Outlook.
Whenever they log into Outlook, they are prompted for domain credentials to access the Sharepoint calendar.
After inputting them, he is automatically logged into his domain account within Outlook and the default template is automatically set to White.

Is there any way to stop this from happening? The user needs their default template to stay consistent.

Also, please note that I tested in Outlook 2010 and it does not happen in that version. This only happens in 2013.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jian An LimSolutions ArchitectCommented:
do your sharepoint added into the trusted zone in IE?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
openjohnAuthor Commented:
Yes. It is trusted.
Jian An LimSolutions ArchitectCommented:
i can't repeat that in my environment ...

what version of sharepoint is that?

Also, did the calendar shows in your sharepoint Lists, (account settings)
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

openjohnAuthor Commented:
We have Sharepoint 2010. It looks like Outlook 2012 lacks backwards compatibility for lists made with SP 2010. Any solutions for this?
Jian An LimSolutions ArchitectCommented:
can you share  the calendar shows in your sharepoint Lists, (account settings)?

ALso, what outlook 2013 patch you have?
is it service pack 1 with latest hotfix?

what IE version is the machine using?
openjohnAuthor Commented:
Trusted zone  solved the issue
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft SharePoint

From novice to tech pro — start learning today.