Office 365 email on Samsung Galaxy S5

A user has his gmail and his office 365 email on his phone.
He cannot open any attachments from his exchange account, but if he forwards it to his gmail he can open it.
Error message: not enough memory
No other users have this issue.
Other users use Iphones, Windows phones and other android phones.
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Which app did you use to add the Office365 acocunt? Try to remove the account, try to remove the cache/saved data, and add it again after reboot.
Mai Ali (MVP)Senior Infrastructure ConsultantCommented:
Try to Clear Cached data and use outlook apps to setup mail. Then try to open attachment.
CompuTechCityAuthor Commented:
We used the settings - accounts to setup his account.
How do I set it up using outlook apps?
Mai Ali (MVP)Senior Infrastructure ConsultantCommented:
From App stores, download outlook Apps. Then setup account automatic on outlook apps.

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