cannot expand folder in outllok

i gave my user account FULL ACCESS PERMISSION in exchange 2010 to the account ebilling.

in outlook, i see the ebilling folder on the let pane. however, when i click on it, i get a pop up window, CANNOT EXPAND THE FOLDER. why?

thanks
ttrbrtsnAsked:
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Satya PathakLead Technical ConsultantCommented:
did you try outlook in online mode ?
ttrbrtsnAuthor Commented:
do you mean in cache mode? originally no. but to test, i put in cache mode and still have same issue
Thomas GrassiSystems AdministratorCommented:
Which version of outlook?

Have you gone to the folder tab ? check folder permissions?
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ttrbrtsnAuthor Commented:
2010
Thomas GrassiSystems AdministratorCommented:
Ok same procedure applies did you check folder permissions in outlook ?


What type of email account is this? Imap POP3 , or Exchange?
ttrbrtsnAuthor Commented:
exchange
Thomas GrassiSystems AdministratorCommented:
Good

Did you check folder permissions in outlook?
ttrbrtsnAuthor Commented:
the root has owner rights as well. which is the email address itself
Thomas GrassiSystems AdministratorCommented:
The user needs rights to view the folder

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AmitIT ArchitectCommented:
Download the Offline Address book and test again.
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