I HAVE AN IPHONE 6 THAT I PURCHASED 2ND HAND BUT WHEN I TRY TO SET UP PHONE I GET MESSAGE "THIS IPHONE IS CURRENTLY LINKED TO AN APPLE ID,SIGN IN WITH THE APPLE ID THAT WAS USED TO SETUP THIS IPHONE

SPIK3
SPIK3 used Ask the Experts™
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I HAVE AN IPHONE 6 THAT I PURCHASED 2ND HAND BUT WHEN I TRY TO SET UP PHONE I GET A MESSAGE "THIS IPHONE IS CURRENTLY LINKED TO AN APPLE ID,SIGN IN WITH THE APPLE ID THAT WAS USED TO SETUP THIS IPHONE.

I'VE TRIED CONTACTING THE PERSON I BOUGHT IT FROM BUT THEY WILL NOT ANSWER OR RETURN ANY OF MY CALLS.

IS THERE ANY SOLUTIONS FOR THIS
PLEASE SOMEBODY HELP😱
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Leslie BloomCorporate & Product Marketing Manager

Commented:
This Apple support article might be helpful:
Learn how to remove a device from a previous owner's Apple ID so that you can activate and use it.
https://support.apple.com/en-us/HT201441
Kyle SantosSoftware Test Analyst I at Dassault Systemes

Commented:
It sounds like Apple's security feature is enabled.  Basically, this prevents any work around to removing that apple id without the previous owner's permission.

Possible solutions to your situation can be:

1.  Take the iPhone to Apple, explain the situation and see if they can clear the apple id off the phone for you.
2.  Try to return the phone via the method it was purchased second hand and buy elsewhere.  Also, ensure to read the following sources provided below when buying a phone second hand.

Sources:
Find My iPhone Activation Lock - https://support.apple.com/en-us/HT201365
What to do before selling or giving away your iPhone, iPad, or iPod touch- https://support.apple.com/en-us/HT201351
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - https://support.apple.com/en-us/HT201441

Please let me know if you need help with anything else.

o/
You need to go back to the seller and have them unlink the phone from their Apple ID.  That's your only choice.
Lucas BishopMarketing Technologist

Commented:
If the phone hasn't been erased, you can ask Siri “Whose phone is this?” and you'll potentially receive the contact details (phone number, address, etc.) of the original phone owner. This way you can contact the original owner and work on disconnecting the icloud account.

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