Outlook 2013 Won't Open WIthout Internet Connection

I have a user here who is using Office Home & Business 2013 on a Surface Pro 3 (Windows 8.1). She's having an issue where Outlook triggers a "Microsoft Outlook has stopped working" error every time she tries to open it while not connected to the Internet. Every other Office app works fine. As soon as she reconnects to the network, it works without issue. I've tried:

Restarting the Surface (obviously)
Repairing Office (Quick Repair and Online Repair)
Reinstalling Office

None of those worked. Any help at all would be marvelous. Thanks!
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott CSenior EngineerCommented:
Try starting Outlook in Safe mode to disable any add-ins that might be causing a problem.

And run through the rest of the steps in the below article if necessary.


Could be add-ins, bad profile, etc.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
JohnBusiness Consultant (Owner)Commented:
Also try Outlook in a new, test Windows User Profile (Account). I have Outlook 2013 on my Windows 8.1 Pro laptop and it opens whether internet or not.

Check Options to see if it is doing an Auto Send / Receive at startup and disable that. This means you need to run Send / Receive to check email.
DenTekOralCareAuthor Commented:
The add-ons did it! Thanks for the help.
Scott CSenior EngineerCommented:
Anytime.  Glad I was able to help you find the issue.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.