Outlook Forwarding

I have a client that receives all internal domain and external mail to her personal user account.  She has an alias setup that when someone emails internally she gets the message, but all external messages get forwarded to another user.

I have made sure all forwarding is off for her account in the EMC, she is not part of a distribution group for that email address, she has no rules running in Outlook.  

I have run multiple test and can send from my internal domain account where she gets the message, however when I send from Yahoo the other user gets my test.
William DabbsAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
Couple of places to check...
-Transport rules to make sure that nothing is being forwarded
- Use MFCMAPI to check if there are any corrupt rules that are still present in the mailbox.


Simon Butler (Sembee)ConsultantCommented:
That sounds like journaling, so I would check the journal settings on the server to begin with.

William DabbsAuthor Commented:
I am sorry it has been so long for this question.  I have gone through and run the suggested programs, check all rules, and even deleted the alias.  I added a new user to AD and created a new email account in Exchange.  I set the account to forward all messages to one specific person.  She gets all internal mail from our domain, but again another individual gets all external mail (yahoo/aol/gmail).  I am not sure what else I should do to correct this.
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Carol ChisholmCommented:
Have you looked in the tracing log? that should tell you how the message is routed?
William DabbsAuthor Commented:
Your suggestion got me a bit further but still no answers.

 I find that when looking through the logs and through the 365 Portal I get "the proxy address "smtp:name@domain.edu" is already being used by the proxy addresses or LegacyExchangeDN of "name@domain.edu". Please choose another proxy address (The mailuser with display name (NAME) is already setup and using the same address.  I have looked at the profile and only the users email account is listed.  

I have also run Get-mailbox -Identity "name" |fl {write-host $.emailaddresses}  
and nothing shows up except the users regular email account.
Fred MarshallPrincipalCommented:
I looked up that error and found this:

It looks like there are more details which may be helpful to you.  In particular, the scanning of Contacts.  You will know better than I once you've seen the thread.
William DabbsAuthor Commented:
I have run through multiple scans of both email addresses and neither show being connected to the other.  Address 1 list only the address,  address 2 list only address 2.  I logged into 365 and looked at deleted items (nothing was listed) I looked in contacts and address 1 is not even in the directory.  Address 2 is in the directory but makes no mention of the problem address (address 1).
Fred MarshallPrincipalCommented:
I've never been fully confident of address searches.  In Outlook 2013, I can't find addresses that I *know* are there and can find using means other than search (e.g. by typing part of them into To: ... ).  Could that be part of what's going on?
William DabbsAuthor Commented:
I appreciate everyone's time, however there must be something else going on in the background as none of the solutions resolved the issue.
William DabbsAuthor Commented:
What additional information would you like to see?  I have gone through the suggested steps as stated above without resolution.
Jian An LimSolutions ArchitectCommented:
Okay. let's restart and rephrase,

user A, have two alias 1 and alias 2.

if internal and external user write to alias 1, it will arrive to user A mailbox
if internal user write to alias 2, it will arrive to user A mailbox
if external user write to alias 2, it will send to external user?

Is this right?
William DabbsAuthor Commented:
Still not resolved.

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William DabbsAuthor Commented:
No best solution
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