Favorites Missing after malware

Hello,
I just finished removing malware from a computer - Windows 7 - IE 11.
All favorites are missing.  The folders are there but none of the links.  I ran a backup before I started with Backup and Restore.  I find them in the back up, say to Restore but none of the links are there.  What am I missing?
Thanks,
Mags
MagsOwnerAsked:
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JohnBusiness Consultant (Owner)Commented:
Probably nothing. Favourites disappear if you do a hard reset of IE. That may have happened with the malware and thus may have also affected the backup (that is - the malware may have deleted favourites before backup up).
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jcimarronCommented:
MagsMcKinley14--
It sounds like the disk on which you stored the backup is the same disk and/or partition where you have your main data.  It may be too late now, but in the future, buy an external hard drive and put your backups on it.

The only suggestion for recovering the Favorites would be to run an "Undelete" app.
Recuva is well regarded.
http://www.piriform.com/recuva
Restoration is another.
http://www.webattack.com/get/restoration.html

Use that disk as little as possible until you run the Undelete app.  If possible, download the Undelete app to another disk (or USB stick) and run it from there.
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MagsOwnerAuthor Commented:
Hi Guys,
Actually the back up is on an external drive...I see them (the internet shortcuts) when going to restore but they don't transfer over.  I thought I could open up the backups without using Backup and Restore but it opens automatically when I click on the backup.  Will double check.

I will look into the "Undelete" apps.
Thanks,
Margaret
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JohnBusiness Consultant (Owner)Commented:
I see them (the internet shortcuts) when going to restore but they don't transfer over.   <-- It is within reason that the malware is not fully cleared up.

Do a Full Reset of IE. IE Tools, Internet Options, Advanced, Reset and choose the lower half options also. Let that happen, close out, restart and then try to restore again.
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MagsOwnerAuthor Commented:
John, I would hope that I got the malware...mainly PUPs - Findwide Toolbar, UpdateAdmin , PCKeeper, VLC media player, Tny_Cassiopesa, ArcadeTwist, Tidy Network, RapidMediaConverter, Cassiopesa, GenusBox - Ran Rkill, RogueKiller, MBAM, SAS, AdwCleaner, JRT, HitmanPro, ComboFix, Eset and Emsisoft.  I first tried to do a System Restore but it did not work and then the Restore Points started disappearing.  Let me know if you would want to see any of the reports.

I will start with a full Reset of IE.
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JohnBusiness Consultant (Owner)Commented:
Let us know after the full reset. Logs from malware tools are not informative except to the computer user that has the malware.
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jcimarronCommented:
MagsMcKinley14--
Now you say that you can see the Favorites (links) but they do not "transfer over".  
Try the  old fashioned way.  Open the back-uped Favorites folder.  Click anywhere inside.  Click Control+A and then Control+C.  Now open the Favorites folder on the restored disk, click inside and click Control+V.

If no help, how are you trying to transfer over?
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MagsOwnerAuthor Commented:
Okay...did a Full reset.  I also found the favorites folder that I had transferred over in full last week.  I backed up then deleted the Favorites under the user and moved over my transferred file which I had done in Backup and Restore but had it restore to a different location rather than the default location.
Viola!  Favorites are back.
Thanks for your assistance Guys!
Mags
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MagsOwnerAuthor Commented:
John...good to know about the malware scan logs...thanks.
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MagsOwnerAuthor Commented:
Thanks for being soooo responsive...It was greatly appreciated!!
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jcimarronCommented:
MagsMcKinley14--
You are welcome.
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JohnBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
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jcimarronCommented:
MagsMcKinley14--
May I offer a comment?  If you had done what I suggested you would be transferring the CONTENTS of one Favorites folder into the CONTENTS screen of another Favorites folder.  That way you would have kept the default location of the second Favorites folder.
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