When users attempt to open Outlook, it goes through the setup wizard

users logon to citrix then after that when he logged in his windows the outlook wizard prompts. and thats the problem coz the outlook config can't be saved when the user shutdown his windows. any idea guys?

NOTE: my only solution is to create new profile

please help,

gerald dela cernaAsked:
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Where is the Outlook profile being saved at?  If on the network then can make sure that the network location is accessible and proper sharing/access permissions is set on the directory?
Brian CTXSupportCitrix ConsultantCommented:
Firstly, which version of Office are you running?  For a Citrix/RDS installation, you need to use the Office Customization Tool, which you can run by executing the Office installer with the /admin switch (...\setup.exe /admin).  This will enable you to customize the default setup users will have a working email profile when they login as a "new" user.

The 2nd problem sounds like you are not maintaining the user profiles.  To resolve that we need to know how many servers, how many users, and what (if anything) you are using to manage user profiles.
I agree that this sounds like a profile issue.  Check the Event Log on your servers and see whether it reports that temporary profiles are being created.  Or, try logging in as a user, and you'll probably see that you get a quick message that reports that a temporary profile is in use.

Once you've confirmed that a temp profile is being used, it's a matter of determining why.  First check your GPOs (Computer-->Policies-->Admin Templates-->Windows-->Terminal Services-->Profiles) for the location of your user profiles.  Determine whether you can successfully access that location.  Chances are that there is a connectivity or other issue (e.g., space, DNS, etc.).

Once you've fixed that issue, you'll want to delete the temp profiles on each server.  You'll probably see a myriad of temp profiles on each server under the c:\Users folder.  After you have confirmed that users are not accessing the system, delete each of the individual user profile folders.

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