Exchange 2007 Corruption! HELP!

Hi Experts,

We need as much as possible. Exchange server 2007 has stopped working and no services will start.

Background issue:
We had a failed disk which we swapped with a hot swappable disk. This started to build the disk, we don't know but the server was rebooted and it could not boot into the OS again. We then was prompted with a RAID error and I believe we selected "F1 to continue with logical drive(s) disabled"

We then booted into Safe Mode of Windows and run chkdsk on the C drive. Server eventually booted but we are getting the following error when trying to start any exchange service (Example Transport Service):

"Windows could not start the Microsoft Exchange Transport service on Local Computer.
Error 1053: The service did not respond to the start or control request in a timely fashion"

Checked logs:

Faulting application MSExchangeTransport.exe, version 8.3.389.2, time stamp 0x5447335e, faulting module KERNEL32.dll, version 6.0.6002.19034, time stamp 0x52f30e80, exception code 0xe0434f4d, fault offset 0x000000000001674d, process id 0x%9, application start time 0x%10.

I have attempted to run the install setup again but it complains again with the following error:

"ExSetupUI.exe has stopped working"

I have run chkdsk on all the drives too but no joy. Any help or idea to get Exchange back online ASAP.

Any help is appreciated. We have a backup on the mailstores and not system state or anything like that.

Regards,

introlux
introluxAsked:
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GTB TechSenior Tech, DirectorCommented:
Gut feel:  with no system image to roll back to, your chances of avoiding a rebuild are small after so many low-level impacts on the system already (drive fail, drive rebuild disrupted, RAID disabled, and what sounds like a bit of tech panic thrown in) .

Exchange recoveries are slow, tedious and high failure  - because many possible corruptions, long delay times eliminating any one possibility. (if you don't believe me, read the last couple of entries here: http://community.spiceworks.com/topic/369769-exchange-services-won-t-start-2010-sp3?page=2 )

Can you allocate one tech to do a clean Exchange Server build on another box, ready to join the domain and restore the mailstores, while you methodically troubleshoot the original box? This way if you end up having to do a rebuild you won't have such a delay.

After the fuss is over: please buy ShadowProtect (or your favourite other "get out of jail free" hardware-independent system recovery software) and start using it
introluxAuthor Commented:
Hi,

We have backup exec and I have noticed that system state has been backed up.

Is it worth restoring this?

Introlux
Marshal HubsEmail ConsultantCommented:
Hi introlux,

Generally this error is due to error in Exchange Setup File, when you are trying to install Exchange Server in an unsupported Exchange environment. But as you have backup, first safe & sound option for you would be, try to restore Exchange 2007 from backup & also in your OS:
1. Go & check in the Programs and Features.
2. See if there is any Exchange Server Instance there.
3. If there, remove it and reboot the Server.
4. And try installing it again.

However, if you want to restore your Exchange 2007 from offline EDB file you can have help from professional tool - Stellar Exchange Recovery .Using which you can fix your corrupt Exchange 2007 database and restore all of your inaccessible mailbox items.
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introluxAuthor Commented:
Hi,

The EDB is not a huge problem as we have backed up on Symantec Backup Exec, however what we don't have is the confit files etc to set everything back up again. Was an old legacy setup and that is our worry.

I checked add and remove programs and Exchange is there but when you try to click and modify it, it displays an error.

So you think System State - there is no point restoring this?

We don't have Exchange backed up other than the EDB files.

So what do you recommend we approach this to get things back online the quickest?

Introlux
Marshal HubsEmail ConsultantCommented:
Hi,

The EDB is not a huge problem as we have backed up on Symantec Backup Exec, however what we don't have is the confit files etc to set everything back up again. Was an old legacy setup and that is our worry.

I checked add and remove programs and Exchange is there but when you try to click and modify it, it displays an error.

So you think System State - there is no point restoring this?

We don't have Exchange backed up other than the EDB files.

So what do you recommend we approach this to get things back online the quickest?

Introlux

As I pointed out before, nothing less than a professional tool could do this job for you. I have recommended  you to try Stellar Phoenix Mailbox Exchange Recovery in my last reply as it proficiently repairs corrupt EDB & restores all inaccessible mailbox items of Exchange 2007 database without causing any server downtime. Moreover this tool also recovers intentionally as well as accidentally deleted mails from mailbox.
introluxAuthor Commented:
What makes you think the EDB's are corrupted?

I have a feeling the application Exchange 2007 has gone corrupted.
introluxAuthor Commented:
Server dead! Moved to Office 365
introluxAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for introlux's comment #a40889108

for the following reason:

not resolved
GTB TechSenior Tech, DirectorCommented:
I like your much better answer: ditch the in-house Exchange Server,migrate to Office 365 and avoid this whole issue forever

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