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Zendesk or Connectwise would be good choices. Connectwise integrates with Dynamics
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Zendesk or Connectwise would be good choices. Connectwise integrates with Dynamics

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Tks.<br />
I have heard various comment about ZenDesk.<br />
Do you have a personal experience with this software?<br />
- what the time to set up the solution<br />
- what about the learning curve?<br />
<br />
tks
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Tks.
I have heard various comment about ZenDesk.
Do you have a personal experience with this software?
- what the time to set up the solution
- what about the learning curve?

tks

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Zendesk rocks. <br />
It has a ready integration with Jira. <a href="https://www.zendesk.com/apps/jira-ondemand/" rel="ugc">https://www.zendesk.com/apps/jira-ondemand/</a><br />
<br />
BTW, if you use Jira on premises, you can also get Jira as saas, and minimize the learning curve. <br />
<a href="https://www.atlassian.com/software/jira/pricing" rel="ugc">https://www.atlassian.com/software/jira/pricing</a>
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Zendesk rocks.
It has a ready integration with Jira. https://www.zendesk.com/apps/jira-ondemand/ [https://www.zendesk.com/apps/jira-ondemand/]

BTW, if you use Jira on premises, you can also get Jira as saas, and minimize the learning curve.
https://www.atlassian.com/software/jira/pricing [https://www.atlassian.com/software/jira/pricing]

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Searching for a Service Desk cloud solution. about 100 users, 3 sites, Internal Service Desk and external provider for remote sites. Found a Gartner evaluation from 2011.... <br />
<br />
Any advices, experiences are more than welcome ! <br />
<br />
PS Users of AX/Dynamics &amp;&nbsp;Jira &amp;&nbsp;Fogbuz. <br />
Links between SD and those software could be an advantage... Price for money solution ! show less
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Searching for a Service Desk cloud solution. about 100 users, 3 sites, Internal Service Desk and external provider for remote sites. Found a Gartner evaluation from 2011.... 

Any advices, experiences are more than welcome ! 

PS Users of AX/Dynamics & Jira & Fogbuz. 
Links between SD and those software could be an advantage... Price for money solution ! show less

Searching for a Service Desk cloud solution. about 100 users

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