iPhone 6 - Can't download pics

I have a PC running Windows 7. I have an "old" iPhone 4s.

If I plug my iPhone 4S into a usb port on my computer, It shows me the "folder structure" on the device and I can navigate with explore and download photos.

Then I try the same with my wife's iPhone 6.

Her phone does not show as a device under Computer along with the "C" drive and the "D" dvd. I rebooted with it connected, still nothing.

I tried her phone on her computer (a newer Toshiba laptop). It shows the phone, when I click to get the folder structure, it shows the attached.

How can I make this work?
Richard KortsBusiness Owner / Chief DeveloperAsked:
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Kyle SantosQuality AssuranceCommented:
Have you enabled to view hidden files?

Follow these steps to display hidden files and folders.
Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files and folders, and then click OK.
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
Let's make it basic.

My iphone 4s works fine.

My wife's iphone 6 the computer cannot see. Using Windows Explore!!

Kyle SantosQuality AssuranceCommented:
My comment with viewing hidden files is Apple lately has been purposely hiding generic access through its newer devices because they want their users to use iTunes and iCloud to configure, organize things like photos.  I actually tried this with my iPhone 6+ and I was able to see my files when plugged into my Windows 7 PC.  If you show 'hidden files' then you might see what's actually in the 'Internal Storage'.  Its worth a try and it should take less than 30 seconds to try.

However, if that does not help you resolve the problem then let's make sure other basics are covered.

Update Windows, update iTunes and make sure your iPhone is running the latest firmware. These steps may or may not fix the problem, but they do at least eliminate these variables.  Also, restart your iPhone 6 and your PC.  

If that doesn't work you can re-install iTunes and the USB driver.  I know this will be a drag to have to do, but hopefully we can narrow down other variables considering you have already told us that it works on the laptop:

1. Plug phone into your PC

2. Go to Device manager >Universal Serial Bus Con>DELETE Apple Mobile USB driver

3. Uninstall Itunes completely ( Don't repair )

4. Unplug Phone and Reinstall ITunes

5. Plug Phone back in and it should show up!

Let me know if this works or not.

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Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:

See attached. This is how it was (& is) on my PC.

I previously rebooted my PC to try to fix this yesterday. Nothing

I'll try the more sophisticated solutions later & let you know.

Kyle SantosQuality AssuranceCommented:

Thanks for the screen shot.  

Another question I had is Windows showing the iPhone 6 in Disk Management?

Go to Start > Search > 'Disk Management'.

It should be listed as a disk in a window that looks like this:

Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
I'm updating the IOS on iPhone 6 right now on other computer.

I cannot find anything like the window you sent (Disk Management) on either computer.

We are using Windows 7. Is it different there?

Kyle SantosQuality AssuranceCommented:
Apologies, perform the search I described.  Its called 'Create and format hard disk partitions'.  I just refer to it as disk management.
Richard KortsBusiness Owner / Chief DeveloperAuthor Commented:
I updated IOS on the iPhone 6. Then I went to start steps 1 - 5, I opened Explore, found the phone, double clicked, it showed folders, etc., I was able to access the photos & copy them to the hard drive.

So the implication is the IOS upgrade fixed it.

As a side note, I am actually a bit surprised at how easy (in general) it is to access iphone photos from a Windows PC, given the animosity between Apple & Microsoft.

Kyle SantosQuality AssuranceCommented:
Great!  I am glad that worked for you.

As a side note, I am actually a bit surprised at how easy (in general) it is to access iphone photos from a Windows PC, given the animosity between Apple & Microsoft.
Agreed.  Which is why I believe they hide the files and most people don't know about turning on 'View hidden files' in Windows.

Take care, Richard!

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