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Cannot print from IE 11

Posted on 2015-07-09
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Last Modified: 2016-11-23
I've got a Dell laptop, running 64 bit Win 7 Pro, that I cannot print from Internet Explorer 11 or 10. Computer was recently wiped out & re-installed, but not sure what version of IE was being used before, but there was no problem printing. I can print from Chrome or Firefox with no problem. I have tried running as administrator, tried disabling protected mode & have tried running it with no add-ons. After that, I rolled it back to IE 10, tried all the same 'fixes' & got exactly the same result, a box popping up saying 'There was an internal error, and Internet Explorer is unable to print this document'. I the page setup, I have also tried removing header & footer. Printer is a SAvin MPC3502, with the PCL6 driver. Other than just switching to another browser, any suggestions?
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Question by:gromack
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13 Comments
 
LVL 17

Expert Comment

by:bigeven2002
ID: 40875578
Hello,
Since other browsers print fine, this likely points to the IE browser.  Are you able to print to the XPS driver?  That should be one of the default printers on a fresh install of Windows 7.

I am referencing KB973479 from Microsoft below.

Try updating the video driver.  IE 10 and 11 use hardware acceleration by default.  You can also try turning the acceleration off under Internet Options > Advanced.

Second, see if the Low folder exists inside the default temp folder.  Open the Run menu (Win+R) and type %temp% and press enter.  Is the Low folder present?  If not, create it.  Then close the Temp folder and restart IE.  Then retry printing.

If the Low folder already exists, then the integrity may need to be restored.  Open and administrative command prompt and type:
ICACLS "%userprofile%\AppData\Local\Temp\Low" /setintegritylevel (OI)(CI)low

Open in new window

Then reboot the machine and retry printing.
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LVL 81

Expert Comment

by:arnold
ID: 40875601
Agree with bigeven, if this is an AD environment. Setup a user GPO that creates the directory, and sets the permissions.
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Author Comment

by:gromack
ID: 40877100
I have tried all of the solutions offered there & still NOTHING!

Jeeeee-zus, I hate Internet Explorer...
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LVL 81

Expert Comment

by:arnold
ID: 40877102
Can you output into an XPS printer? Does print preview display any info or is it showing a blank page?
Try compatibility mode depending on what it is you are trying to print.
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Author Comment

by:gromack
ID: 40877126
Actually, if I just hit print, I get nothing. No error message, nothing shows up in printer. The only way I'm able to find out that it doesn't work is to hit print preview & from there tell it to print. I'm so irritated at the moment, I left before I broke something, haha! I'll try the XPS option & any other suggestions sometime tomorrow.
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LVL 81

Expert Comment

by:arnold
ID: 40877136
Usually, the print resulting in empty pages deals with a missing %temp%\low missing which is used by IE to store data there temporarily. Using the icacls to set a lower setting on the low  directory.
The combination should fix the issue.
If you see data in the preview display, the issue might be with the printer driver.

Presumably, you can trigger the printing of a test page.
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Author Comment

by:gromack
ID: 40877155
The same pages will print fine out of Chrome or Firefox.
I wasn't getting an empty page, if I just went to File>Print, I wouldn't get anything, no error message, nada, zip, zilch.
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LVL 81

Expert Comment

by:arnold
ID: 40877160
If preview displays information, double check printer properties when printing dealing with quality.
Any chance to see logs in the printer I.e. Somehow your print tries to go color, while printer denies color prints from you.

Try setting quality to black and white ..........

The issues with IE11 and the referenced low is that IE would print blank pages, but pages will come out.
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Accepted Solution

by:
gromack earned 0 total points
ID: 40879490
I got this resolved by changing to the PCL 5c driver.
FYI, I could print to XPS & everything on the page would display, but then trying to print that gave me the error message 'The XPS Viewer cannot print all of the pages of this documant'.
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LVL 17

Expert Comment

by:bigeven2002
ID: 40879588
Interesting.  Ok thanks for the update and glad you got it working.
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Author Comment

by:gromack
ID: 40879635
What do I do about awarding of points for this?
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LVL 17

Expert Comment

by:bigeven2002
ID: 40879741
If any other responses helped then choose accept multiple solutions and then choose your reply on Pcl 5c as the main solution and then others as assisted solutions accordingly and then determine how many points those assists were worth.

  If none of the other responses helped then just select your reply as the only solution.  No points will be given but it will close the question properly.
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Author Closing Comment

by:gromack
ID: 40903878
It was the one that worked...
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