Spiceworks Help Desk For Multiple Departments

We have a "helpdesk@..." email address set up for our users to submit work orders; they may also put the information about their problem(s) into a form online. Since this is a catch-all for multiple departments (website, desktop support, ILS, etc.), the list of open tickets can sometimes get cluttered. I'd like to get tips on how to segment this or add some sort of identification to each work order to ensure the proper departments notice they've been opened. Short of creating a separate email address for each department, I can't think of anything myself.
Wesley JohnsonIT AssistantAsked:
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Dan WalkerAdjunct FacultyCommented:
You won't be able to do much segregation in Spiceworks for people just emailing "helpdesk@", but for your form, I'm assuming they choose some sort of category for your issue?  If that's the case, you can use the My Ticket Rules extension to assign categories and assign them to the specific users, if you only have 1 helpdesk person per category.  Another shortfall of spiceworks is the inability to assign tickets to groups instead of a single user.

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Wesley JohnsonIT AssistantAuthor Commented:
As I figured, not many options here. Dan offered a viable alternative that I was unaware of and will likely implement.
Wesley JohnsonIT AssistantAuthor Commented:
Dan - I can't seem to find "My Ticket Rules" in the Spiceworks list of stuff to add. Would it go by another name now?
Dan WalkerAdjunct FacultyCommented:
It's a default plugin in Spiceworks.  If you've deleted it, there are options to re-add it.  

From http://community.spiceworks.com/topic/240473-i-deleted-the-my-ticket-rules-extension-plugin

Go to Settings > Manage Extensions and mouse over New Extension at the top of the page. Select New Help Desk Queue. This should add a new extension with a description of "a place for rules and views to live". Edit this plugin, then you should be able to select Ticket Views on the left side of this pop-up window and then the delete button at the bottom of it. Then you can rename the extension to My Ticket Rules (or whatever you want to call it)
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