We have a "helpdesk@..." email address set up for our users to submit work orders; they may also put the information about their problem(s) into a form online. Since this is a catch-all for multiple departments (website, desktop support, ILS, etc.), the list of open tickets can sometimes get cluttered. I'd like to get tips on how to segment this or add some sort of identification to each work order to ensure the proper departments notice they've been opened. Short of creating a separate email address for each department, I can't think of anything myself.