I pay $85. per month for 12 down and 6 up. It is a new isp with all new equipment. RARELY do I ever get 12/6. If I got 10/3 I probably would not complain. Lately I am getting 3/.85. I did complain. I need to know what a fair expectation is to have regarding speed. Yes, I do know it says "UP TO". Is there some sort of rule or similar that everyone goes by?