What is a fair expection - isp speed

Need -a- Clue
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I pay $85. per month for 12 down and 6 up. It is a new isp with all new equipment. RARELY do I ever get 12/6. If I got 10/3 I probably would not complain. Lately I am getting 3/.85. I did complain. I need to know what a fair expectation is to have regarding speed. Yes, I do know it says "UP TO". Is there some sort of rule or similar that everyone goes by?
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Distinguished Expert 2017
Commented:
Look at the contract terms, the 12/6 is the maximum, the fine print guarantees the  minimum and that is what controls.
Depending on the type of connection, it is likely best effort.
The issue might be with the source of how you estimate.
I.e. Your actual speed results are being impacted by the remote site

Think of the data stream as a water hose, you can monitor tge volume/speed of the water flow on your side which is controlled by how much and under what pressure the water is being allowed on the other site.

What are you using to test?
If you have an option to alter the source as a way to explore alternatives.
Dave BaldwinFixer of Problems
Most Valuable Expert 2014

Commented:
On the other hand, I have two differents ISPs and they almost Always run at their advertised speeds.  And neither one is charging $85 a month!!
Need -a- ClueRESEARCHER

Author

Commented:
Hi Experts...
I am using www.speedtest.net to determine my speed. I am not positive, but I sincerely think my isp is not forthcoming with the pure truth. They have told me three times NOT to use speedtest more than once or twice a week because it causes the system to bog down. I think that is crazy. The day they installed my system I was getting 50 meg down because the tech did not know how to  get into their system to throttle it down. I am trying to balance treading lightly with them and getting the service I pay for. There is no other provider in my town but them. (That is anywhere near to fast.) I will look at the contract to see if it has a minimum. Thanks EXPERTS!!
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Need -a- ClueRESEARCHER

Author

Commented:
In addition, they will NOT tell me which ports they have blocked. An Expert here phoned them and they even refused her the information. She then asked for the OPEN ports and again, they would not tell her. Oh well...
Fixer of Problems
Most Valuable Expert 2014
Commented:
You can go to Gibson Research and use Shields Up to check your ports.  https://www.grc.com/x/ne.dll?bh0bkyd2  Who is your ISP?
Need -a- ClueRESEARCHER

Author

Commented:
Gentlemen, I thank you for your insight and advice. I prefer not to disclose the ISP's name. They are supposed to "Change some equipment" soon and it is supposed to help me. Time will  tell.
Need -a- ClueRESEARCHER

Author

Commented:
I do not show that I accepted anything for myself.

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