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Searching a shared mailbox's history of "sent items"

A user has just told me she does not see the same history as her colleagues when she searches in the sent items folder of a shared mailbox. Perhaps she is mistaken but I just want to be sure. She has the same permissions as her colleagues. She believes she is missing some emails but everyone else can see those emails. she was given access to the shared mailbox a few days ago.

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8/22/2022 - Mon

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