Windows 7 crashes

Hi Experts,

I have a windows 7 and when I put down the lid down, my laptop will crash, shut down also when I do I soft shut down the laptop will take 1 hour and it will restart instead of shut down.
Please advise
chenzoviccAsked:
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awawadaCommented:
Do you have any Minidumps?
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JohnBusiness Consultant (Owner)Commented:
Lid down suspends the PC, so suspend is not working correctly. Some manufacturers have difficulty with power management. I use Lenovo and power management works fine on it.

I suggest you look for, download and upgrade BIOS, Chipset, Video, Power Management drivers and when all installed run Windows Update - Critical and Recommended. Do a final restart and test.
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Kanti PrasadCommented:
Hi

Run this System File Checker two or three time
https://support.microsoft.com/en-us/kb/929833
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JohnBusiness Consultant (Owner)Commented:
to run System File Checker:

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the suspend problem has been corrected.

Normally, however, it is a driver that causes suspend issues.
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srikoteshCommented:
change the settings when  u close or lid down
we have one option in settings  do nothing
put it in do nothing mode.
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chenzoviccAuthor Commented:
System file checker didn't find any integrity violations.
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chenzoviccAuthor Commented:
I changed the seetings on the setting for the lid to do nothing
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JohnBusiness Consultant (Owner)Commented:
Did you update all the drivers I suggested?
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awawadaCommented:
@chenzovicc
So you don' have any Minidumps?
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nobusCommented:
you find minidumps in Windows\minidumps
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noxchoGlobal Support CoordinatorCommented:
What do you mean by crash? BSOD? If yes then find the minidump file and load it here for analysis.
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chenzoviccAuthor Commented:
I run SFC /SCANNOW and seems to have fix the problem.

Thanks for your help
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JohnBusiness Consultant (Owner)Commented:
@chenzovicc  - Thanks for the update and I was happy to help.
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