Newly installed Access points losing connectivity

Hello All,
I have physically installed 4 new Dell Sonicpoints N2 access points. I connected them to a new POE switch and now I am trying to configure them.

I am trying to reach the web management console by configuring my laptop on the same network as their default IP (, but for some reason the Access points just loses connectivity.

I have been connecting the APs (one by one, to avoid conflict since they have all the same IP) and I have performed a "PING -t"

What I have observed with this test is that the AP only replies to the PING when I restart it, and it only replies for 3 times, then it gets disconnected again. I can observe the same behavior on all 4 access points,

Why is this happening?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
I have been connecting the APs (one by one, to avoid conflict since they have all the same IP)

They cannot have the same IP address. IP addresses are unique by device and this is why you are getting disconnections.

Give each device a different IP address and preferably a static IP address on the main network.
LuiLui77Author Commented:
Hi John! thank you for your post.

Well, the thing is that they come with that default IP already configured so you can connect to their web console and configure them how you want them.

I have connectivity for just a couple of seconds, then it drops for some reason, might be negotiation of the connection, not sure
JohnBusiness Consultant (Owner)Commented:
You need to look in the Access Point setup and change the IP address. This is easily done in a router used as an Access Point but I have not used Dell units.

Typically you go the web interface and see the local LAN address ( and change that so that all four are unique.

As soon as you change it, you have to log in again with the new address.

For sure they cannot all have the same address.
Introducing the "443 Security Simplified" Podcast

This new podcast puts you inside the minds of leading white-hat hackers and security researchers. Hosts Marc Laliberte and Corey Nachreiner turn complex security concepts into easily understood and actionable insights on the latest cyber security headlines and trends.

JohnBusiness Consultant (Owner)Commented:
Look on this Dell Support page under step 1 for changing the LAN IP Address.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
LuiLui77Author Commented:
Hi John, This document is all I needed to configure everything from top to bottom.

Thank you!
JohnBusiness Consultant (Owner)Commented:
@LuiLui77 - Thanks for the update and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.