Windows 8 password

mmm7786
mmm7786 used Ask the Experts™
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I have a laptop with Windows 8 that the user does not know the password for.      The only way to retrieve it is the a password key from a USB and the user does not have the USB.    

Is there a way to get pass this and get into the computer?
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Systems Administrator
Commented:
Top Expert 2013
Commented:
i use the same windows password tool as mentioned above - from teh UBCD - which contains also many diagnostics : http://www.ultimatebootcd.com/      

note that this only works for windows passwords
if you need a bios password -  it does not work

but i don't quite understand what you mean with"  The only way to retrieve it is the a password key from a USB and the user does not have the USB"  
can you explain this in a bit more detail?
NinjaStyle82Systems Administrator
Commented:
The tool on ubcd is the same one I linked. UBCD is nice.
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Author

Commented:
Unfortunately, I am unable to use these options because I can not boot from CD or from USB.     I can not change the options in the setup.
NinjaStyle82Systems Administrator

Commented:
If you can't boot to another device, idk  why to fell you.
_

Commented:
I would try this on a clone of the drive, first, but can you install the drive into another machine (as the only hard drive) that you can boot from the CD?
Since the CD has it's own OS, the program should at least see it {refer to section 1 of the Walkthrough}.
Also, I would just try for a Removal, not a Change. Set the new Password with Windows, once you get in.

here's the links:

Walkthought
http://pogostick.net/~pnh/ntpasswd/walkthrough.html

FAQ, it might help:
http://pogostick.net/~pnh/ntpasswd/
Top Expert 2013

Commented:
look here how to access the bios on a win8 system :  http://www.makeuseof.com/tag/how-to-access-the-bios-on-a-windows-8-computer/
Most Valuable Expert 2015
Commented:
If you can't get into the BIOS to change the boot options, then the laptop probably has a BIOS password set. If you or your client doesn't know that password, you can only change or remove it with the help of the PC's manufacturer. You will need to get in touch with them and supply them with proof of ownership (usually the purchase invoice), and then they will help you remove the password, sometimes at some expense.

Once you get into the BIOS you will also need to disable secureboot, and often also change theBIOS from UEFI to normal mode so you can boot from your CD or DVD.

If the Password for the OS is an m$ password (which is the standard setup on Windows 8.x), you will have to check with the m$ hotmail site associated with that account. They have a procedure where they send codes to the cell phone that was registered with the account, or an alternate email account that was used during the registration, with which you can then access the hotmail account and change the password.

Author

Commented:
Thank you for your help.     I was able to get into the Bios and change the boot mode from UEFI to normal mode and the use the USB option to remove the password!

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