ESXi host metrics not reporting

Our ESXi hosts are not reporting any metrics for our VMware Vsphere 5.1 VMs. I am not even sure where to get started on this one. Can somebody help me get the metrics back up please? (No memory, cpu %, etc)

thanks,
Keith
RVFB ITAsked:
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Are you using vCenter Server ?

Do you have any CPU and Memory information for the Summary ?
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RVFB ITAuthor Commented:
yes we are using vCenter Server. it just shows 0 for memory and cpu on the summary tab
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
If you connect directly to the ESXi server, does it show the same?

is this the same on all host ESXi servers ?
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RVFB ITAuthor Commented:
how do you check at the command line (SSH) for that? yes it's the same for all the ESXi servers we have
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RVFB ITAuthor Commented:
I used the following to collect some metrics successfully from a host....

http://www.experts-exchange.com/videos/325/Collect-Performance-Metrics-from-ESXi-Hosts-with-esxtop.html

doesnt appear to be anything labeled as far as virtual machines though... tons of info in this CSV file
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
You use the vSphere Client and connect directly to ESXi host, instead of the vCenter Server IP Address or Hostname, use the ESXi host server IP Address or hostname.
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RVFB ITAuthor Commented:
i did as you said and logged in with the vsphere Client directly to each host and they do have metrics in them.... so it's something wrong with vcenter server showing metrics.... hmmm
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
New vCenter Server installation or old ?

using SQL Express Database ?

All performance charts blank as well?
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RVFB ITAuthor Commented:
old install

MS SQL 2008 R2 is installed

yes, they are blank
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RVFB ITAuthor Commented:
it might be express. the management studio isn't installed on here that i can see, but the instance name of the database ends in "SQLEXP"
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RVFB ITAuthor Commented:
any more ideas today Andrew Hancock? It seemed like we were doing some good troubleshooting and then i haven't heard from you in a while
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Are all performance charts missing?

hour, day, week, month, year ?

see here

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1003878
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RVFB ITAuthor Commented:
all the charts are missing... oddly enough one of hour hosts has all the metrics there now, but the other host has nothing still.... not sure what has changed
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
did you go through the VMware KB Article, common issues with SQL.
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RVFB ITAuthor Commented:
i just skimmed it, but did not see mention of SQL in there? will restarting the management agent as suggested bring down any of our servers on the host?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
vCenter Server is just a management server, restarting it's service, does not effect running VMs.

Also the Management Agents on the hosts, does not effect running VMs either, so is safe to restart.
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RVFB ITAuthor Commented:
i rebooted the management agent via this link http://kb.vmware.com/selfservice/search.do?cmd=displayKC&docType=kc&docTypeID=DT_KB_1_1&externalId=1003490 which i got to from your previous link... we are now getting metrics on the one host... thank you!will award you the points
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