When I open Outlook 2010, it launches microsoft word 2010 in compatibility mode

Problem:  Almost every time some users open outlook, Microsoft Office 2010 will open in compatibility mode.  The window will be somewhat minimized or have nothing within the window but an MS Word screen.  
The Environment:

Super Simple Version:  I have Office Professional Plus and when I open Outlook it also opens Microsoft word in compatibility mode.  

Somewhat Simple Version: This is on a Windows Server 2003 R2 Terminal server, and accessed via Citrix.  

Complications:  Its 6 server Citrix farm and everyone is using a roaming profile.  They launch all versions of office through the same citrix server.  These servers auto-restart each night.  

More Complications:  We just upgraded from Office 2007 to Office 2010.  We tried a stress test prior and this issue did not come up.  It doesn't seem to care what server the user is on, but is consistent for about 4 users.  

Troubleshooting:  I have already deleted the user's normal.dotm and recreated the outlook profile (its not cached).   Deleting the normal.dotm worked for a day.
Saje LieseSystems EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lionel MMSmall Business IT ConsultantCommented:
Have you checked the shortcuts these 4 users use to start outlook and have you removed any old links and shortcuts to office 2007? If not try that to start with--I would also check these on these users profiles too and delete them from there too.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.