Renewing SSL Certificate on Exchange 2013 Server

We purchased a 1-year nsProtect Xpress SSL Certificate from Network Solutions last year for our Exchange Server.  It's due to expire later this week.  I'm having a very difficult time renewing it for 3 more years.

I logged into Network Solutions and paid to Renew the existing certificate.  Then I tried going in the Exchange Admin Console and clicking on Renew.  It generated another certificate which is showing as "Pending request".  Then I went to the Network Solutions page, pasted the CSR text, but I'm receiving this error: "Invalid organization name".  

Then I tried using the Renew option in IIS, selecting "Create a renewal certificate request" option, created the CSR file and pasting the contents into Network Solutions page and received this: "The CSR provided is not valid. Please enter a valid CSR.".  The content from both files varied in size.

What am I missing?
WadeChestnutAsked:
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David Johnson, CD, MVPOwnerCommented:
check your current certificate request here and look for the organizational name the organization name must match the domain registration
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Simon Butler (Sembee)ConsultantCommented:
I always create a new CSR, never try to do the renew.
That will allow you to ensure the information is correct.

It is not unheard of for SSL providers to remove or change the information within the SSL certificate so when it comes back it has other information than what was in the CSR. Therefore a new CSR will be correct.

Simon.
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WadeChestnutAuthor Commented:
David, thank you for that page reference.  I think Simon is right.  It looks like they stripped off our name and address info.  I'm going to try and request a new one with their renewal system.
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