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vensali
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Help Desk Software

Can somebody name best help desk software available in the market. Any software with minimum call logging, ticket geneation, call tracking, call closing and tat monitoring features will do
IT Administration

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Mohammed Khawaja

8/22/2022 - Mon
cwstad2

Hi we use this software and it's really great and simple to use

https://www.manageengine.com/mobile/service-desk/
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Mohammed Khawaja

If you are looking for a complete system with asset management, etc. then in my opinion the best solution is Microsoft System Center (expensive but worth it).  It also has orchestration features such as auto-configuration of switches, PC deployments, network inventory, etc.

If you are strictly looking for helpdesk solution then you should look at Heat or Remedy.
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