Help Desk Software

vensali used Ask the Experts™
Can somebody name best help desk software available in the market. Any software with minimum call logging, ticket geneation, call tracking, call closing and tat monitoring features will do
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Hi we use this software and it's really great and simple to use
Technology and Business Process Advisor
Most Valuable Expert 2013
Spiceworks has a free system.  There's also Remedy (complex).  And several open source options as well as paid hosted options.  "best" for us may not be best for you.  you really need to evaluate and determine which is the best fit based on your skillsets available, budget, and other requirements.
Mohammed KhawajaManager - Infrastructure:  Information Technology

If you are looking for a complete system with asset management, etc. then in my opinion the best solution is Microsoft System Center (expensive but worth it).  It also has orchestration features such as auto-configuration of switches, PC deployments, network inventory, etc.

If you are strictly looking for helpdesk solution then you should look at Heat or Remedy.

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