Outlook 2013 Searching Issue

I have a client that is having a serious issue with searching.  When they search for a particular email such as (ex. Robert Love) all emails does not show.  If the email came in or went out as (ex. rlove@) when searching Robert Love it doesn't find it which it should.  I have went into options - searches and uncheck the box for instant searching.  I also went into the account and made sure cache mode was checked and the bar was move over for all emails not just 12 months.  What am i missing?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

MouseCaptainHelp Desk AnalystCommented:
When using the search bar to look for a message to or from some one by display name use colon, no space, and parentheses, like so:

from:(Robert Love)

Well done confirming all mail is being downloaded in account settings.  But keep in mind this search method searches the Index, not the text of the messages.  So you need to allow time for both downloading and indexing the OST file (downloaded mail).

After an hour, if you can see visually the search is not finding a message that is obviously there, your index may be corrupted.  To rebuild the index, go to Windows Control Panel | Indexing options | Advanced | Rebuild.  Click OK.  Keep in mind it may take up to a full day to perform this operation as it runs in the background when your computer is idle.

Hope this helps,

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
PowerC280Author Commented:
I will try this out and let you know...thanks
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.