Outlook 2013 drag and drop or moving

When my client move or drag and drop an email from the inbox to a folder the email does not remove itself from the inbox.  I have tested this on other boxes and it works fine.  Is there a setting for this?
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JohnBusiness Consultant (Owner)Commented:
There is no setting in Outlook for Windows drag and drop operations.

Try it yourself on the problem machine because the user may not be doing it correctly.

If no, then make a new, test Windows User Profile (Account). Log into the new Windows Account and try drag and drop in Outlook in the new account.

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Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
Can we ensure Office 2013 SP1 is installed? all relevant updates too.

Try recreating a profile too like John says.
Will SzymkowskiSenior Solution ArchitectCommented:
It is most likely the Outlook profile that is acting up.

Try creating a new Outlook profile first and see if the same things happens.

Also try Outlook in safe mode (outlook.exe /safe).

Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
Ye I agree with that, SP1 + updates along with a new outlook profile, take it from here.
PowerC280Author Commented:
I will try and let you guys know my findings...thanks
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