Exchange Email on iPhone 6

I have a user who just purchased a new iPhone 6. I added the exchange email account for the user by going to settings > Mail, Contacts, Calendar > Add Account > Exchange. I entered in the users email credentials and it accepted it and asked what items to sync. I choose Mail, contacts, and calendars. I waited several hours and nothing is showing up. I did the same setup for other users in my company and it works. Is this an issues with the new iPhone?
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Mark BillExchange, AD, SQL, VMware, HPE, 3PAR, FUD, Anti MS Tekhnet, Pro EE, #1Commented:
choose a manual setup, make sure your using the correct external ip in the server box

use your domain login too in the domain box.

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dannyr86Author Commented:
I did manual setup. Put in the correct server address. I left the domain field blank since it is not required for our setup.
David AtkinTechnical DirectorCommented:
Have you set a passcode on the iphone?  If not you won't be able to receive mail until there is one by default.
dannyr86Author Commented:
yes there is a passcode on the phone
dannyr86Author Commented:
I got it working. Had to go to OWA and delete the old mobile devices and then re create a new exchange profile on the iphone. Thank you for the help
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