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POP UPS

mkramer777
mkramer777 asked
on
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Last Modified: 2015-07-29
Been trying to stop pop ups of different software to stop coming up on my boss's computer but no luck.  I have tried:  Malware bytes, super antispyware, spybot, and ad aware.  Any ideas?  Seems like he is on the internet and all of a sudden a popup to scan his computer or buy something shows up.
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Senior Engineer
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Commented:
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Top Expert 2015

Commented:
Did you enable the pop up blocker feature in the browser (Internet Explorer, Chrome, etc.)?
Scott CSenior Engineer
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Commented:
Also check for add-ins and disable any that look suspicious.
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Top Expert 2015

Commented:
If you suspect that his computer has been compromised then run or install HIJACKTHIS: http://sourceforge.net/projects/hjt/

Then post the result.

Author

Commented:
how do you disable add ins?
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Top Expert 2015

Commented:
Can you provide more detail with the question?  What internet browser, version, etc.
Scott CSenior Engineer
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Commented:
On IE you click on the gear in the right-hand corner and choose "Manage add-ons".

For Chrome they are called extensions.

To remove an extension from Google Chrome:
1.On your browser, click menu .
2.Select More tools > Extensions.
3.On the extension you want to remove, click Remove from Chrome .
4.A notice to remove the extension will appear. Click Remove.


https://support.google.com/chrome_webstore/answer/2664769?hl=en


What browser is your boss using?

Author

Commented:
It is IE 11.  Do you think just going to firefox would stop the issues?
Thomas Zucker-ScharffSolution Guide
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Commented:
You can also try SPYBHORemover from securityxploded.com (WARNING: if you google the page in chrome you will get warned off.  But in this case the site is fine).  It will search the computer for Browser Helper Objects (which are generally the cause of such problems) and remove them.  If they are ads (malvertising) you will need the adblocker enabled.  You may also wish to try spydllremover (all the software I have used from that site is ad free/malware free and well put together).
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Top Expert 2015

Commented:
If the browser has been hijacked then it will send a pop up randomly.  In any case, try using Chrome or FF.  If it doesn't pop up then problem solved because you already scanned for Malware, spyware and nothing showed right?
Scott CSenior Engineer
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Commented:
Well, not really.  If the browser has been hijacked, you want to fix it, not just mask the problem by using a different browser.

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