POP UPS

Been trying to stop pop ups of different software to stop coming up on my boss's computer but no luck.  I have tried:  Malware bytes, super antispyware, spybot, and ad aware.  Any ideas?  Seems like he is on the internet and all of a sudden a popup to scan his computer or buy something shows up.
mkramer777Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Scott CSenior EngineerCommented:
Try Ad Block Plus.

https://adblockplus.org/

It's free and I have it on all of my computers.  It pretty much catches everything.

Also, clear cookies, delete browsing history, and delete internet files.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Wayne88Commented:
Did you enable the pop up blocker feature in the browser (Internet Explorer, Chrome, etc.)?
Scott CSenior EngineerCommented:
Also check for add-ins and disable any that look suspicious.
Webinar: Cyber Crime Becomes Big Business

The rising threat of malware-as-a-service is not one to be overlooked. Malware-as-a-service is growing and easily purchased from a full-service cyber-criminal store in a “Virus Depot” fashion. Join us in our upcoming webinar as we discuss how to best defend against these attacks!

Wayne88Commented:
If you suspect that his computer has been compromised then run or install HIJACKTHIS: http://sourceforge.net/projects/hjt/

Then post the result.
mkramer777Author Commented:
how do you disable add ins?
Wayne88Commented:
Can you provide more detail with the question?  What internet browser, version, etc.
Scott CSenior EngineerCommented:
On IE you click on the gear in the right-hand corner and choose "Manage add-ons".

For Chrome they are called extensions.

To remove an extension from Google Chrome:
1.On your browser, click menu .
2.Select More tools > Extensions.
3.On the extension you want to remove, click Remove from Chrome .
4.A notice to remove the extension will appear. Click Remove.


https://support.google.com/chrome_webstore/answer/2664769?hl=en


What browser is your boss using?
mkramer777Author Commented:
It is IE 11.  Do you think just going to firefox would stop the issues?
Thomas Zucker-ScharffSolution GuideCommented:
You can also try SPYBHORemover from securityxploded.com (WARNING: if you google the page in chrome you will get warned off.  But in this case the site is fine).  It will search the computer for Browser Helper Objects (which are generally the cause of such problems) and remove them.  If they are ads (malvertising) you will need the adblocker enabled.  You may also wish to try spydllremover (all the software I have used from that site is ad free/malware free and well put together).
Wayne88Commented:
If the browser has been hijacked then it will send a pop up randomly.  In any case, try using Chrome or FF.  If it doesn't pop up then problem solved because you already scanned for Malware, spyware and nothing showed right?
Scott CSenior EngineerCommented:
Well, not really.  If the browser has been hijacked, you want to fix it, not just mask the problem by using a different browser.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Spyware

From novice to tech pro — start learning today.