Ladies and Gentlemen
We have approximately 38 Windows 8.1 Professional users and we are using Office 2010 with an Exchange server. We are not using Lync or any unified communication software. I have one user who frequently uses “Save and Send” while using Word or Excel. While this feature seems to work fine in all of the workstations that I have checked, it does not work on this user’s machine. When “Save and Send” is selected in either Word or Excel and “Send as Attachment” is selected, the user receives the error: “The file C:\Users\User.Domain\AppData\Local\Microsoft\Outlook\firstname.lastname@example.org is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer.”
I have tried starting Word in safe mode to see if there was an add-in causing the problem, but I still received the error. I tried using the Inbox repair tool which indicated there were errors and that it finished, however, the problem still exists. I tried turning UAC off. It did not help. I tried repairing Office, but the problem still occurs.
Any ideas will be greatly appreciated.