Ultrium 448 Tap Drive

Hello ,

I have  recently Installed Tap Media Ultrium 448 with my Backup server which is  HP Proliant  ML350. I am trying to add Tap drive as storage  to Symantec backup exec 2012. But it is not showing at all any attached Tap media. Even Media server is running on back exec.
How I can check Tap is attached to server and add this into Symantec back exec.

Thanks

Regards
Asif
Asif NaeemInfrastructure EngineerAsked:
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Radhakrishnan RSenior Technical LeadCommented:
Hi,

I would start from here. Try to reinstall tape drive drivers using Tapeinst.exe. That doesn't resolved the issue then go to the below steps;

1. Power off the StorageLoader and Shutdown the server(Media server). 2. On the storage loader, disconnect the power cable and SCSi cable and leave for five minutes (this is important) 3. Reconnect power and SCSI cable and power on the storageloader. 4. Reboot the server with the StorageLoader is connected and verify, if it is detecting the Robotic library.

Cheers
RK
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Thomas RushCommented:
I am assuming this is a parallel SCSI tape drive.   If so, make sure that it is properly terminated.  SCSI device chains should have only one terminator, and it should be installed on the last device on the chain.  If you just added this drive, perhaps the prior device has termination enabled, and so this drive is not seen.

Make sure that the assigned SCSI ID is unique to the tape drive.   Internal devices normally have jumpers; external devices often have a push-button to change the SCSI ID.  If two devices have the same SCSI ID, at least one of them will have a problem!

Is the tape drive seen in Windows Device Manager?

Have you checked to make sure that the SCSI cable total length doesn't exceed the spec?  Have you swapped out the cable to see if it's a cable issue?
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Asif NaeemInfrastructure EngineerAuthor Commented:
Thanks I  did same as you mention now it is showing in Backup exec.
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