Mouse stops working when plugged in Blackbeery device
Say, OS is Windows7. Blackberry Classic (Q10). When I plug in the Blackberry USB Port, the mouse stops working. If I unplug the mouse and plug it back in, it works for a while and then it stops again. Please help.
ASKER
Problem persists
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
USB Mice have been around for about 20 years now and usually just work.
Open Device Manager and look in Mouse. Make sure it is all working correctly and under Power Management, make sure the setting to allow the mouse to wake up the computer is checked.
Again in Device Manager, expand USB controllers and make sure there are no yellow flags.
USB support is part of Windows 7, not an add -in, So if the above does not work:
1. Try System File Checker: Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, shut down, start up and test.
2. Try a different mouse.
Open Device Manager and look in Mouse. Make sure it is all working correctly and under Power Management, make sure the setting to allow the mouse to wake up the computer is checked.
Again in Device Manager, expand USB controllers and make sure there are no yellow flags.
USB support is part of Windows 7, not an add -in, So if the above does not work:
1. Try System File Checker: Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, shut down, start up and test.
2. Try a different mouse.
For testing as suggested do not use any USB Hubs at all.
anything odd in EventVwr after a lockout?
does it do the same in Safe Mode (if not, looks like a driver issue)
Has it always done this, or is this a new issue?
If you take the same mouse and phone to a different PC, what happens?
you could always try Knoppix - as a bootable DVD to see if it's a Windows or hardware issue:
http://www.everydaylinuxuser.com/2013/10/knoppix-72-its-alive-er-i-mean-live-as.html
does it do the same in Safe Mode (if not, looks like a driver issue)
Has it always done this, or is this a new issue?
If you take the same mouse and phone to a different PC, what happens?
you could always try Knoppix - as a bootable DVD to see if it's a Windows or hardware issue:
http://www.everydaylinuxuser.com/2013/10/knoppix-72-its-alive-er-i-mean-live-as.html
ASKER
Changed ports and seems to have resolved.
(a) Using different USB ports for Blackberry and Mouse (and keep them the same)
(b) Disconnect your Blackberry
(c) Make sure the USB mouse is plugged into the port you want it to be all the time.
(d) Restart the computer and ensure all is well.
Now plug in the Blackberry to a different port. What happens?