Error 1316 when removing Access 2003 Runtime

Hi
On a Windows 2008 Server, I have Microsoft Office 2003 Standard installed. Also installed is Access 2003 Runtime.
I'm upgrading to Office 2010 Standard, and planning to install Access 2010 Runtime.

My first step is to remove Access 2003 Runtime. I've tried this several ways, and it keeps failing:
1) Via Control Panel, Programs and Features, Uninstall
2) Select Control Panel, Programs and Features, Change, then selecting Uninstall from the Access Setup options.
3) Selecting the Access 2003 Runtime MSI, then selecting Uninstall from the Access Setup options.
4) Installing MS Fixit and letting that uninstall it.

The usual fail message is "Error 1316: The specified account already exists"
Note that I've tried this on different clones of the original server.

Is there some better way of removing it? Could there be possibly some security or Group Policy setting that stops removal of programs. The servers I'm looking at are all terminal servers, so I wonder would there be any setting there that could interfere.
Thanks
LVL 1
jdhackettAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

PatHartmanCommented:
Since Access full and runtime are BOTH named MSAccess.exe, unless you specifically installed them in separate directories, you probably have only the full version installed.

Clearly due to the confusion, I would not recommend installing the runtime if you have the full product for the same version.  You can always simulate the runtime by naming the .accdb/.accde as .accdr or for earlier versions, creating a shortcut and adding the /runtime switch to tell Access to pretend to be the runtime version.

In fact, if you install multiple versions of Access/Office, best practice is to use a Virtual PC to keep them completely isolated.

On your user's computers,  ONLY install the runtime if they don't have a full version that will run your app and be very careful to install it in a separate runtime directory.
jdhackettAuthor Commented:
I don't have multiple versions of Office. I want to remove 2003 before installing 2010. But the uninstall of Access 2003 runtime is failing. Programs and Features clearly have Access 2003 Runtime and Office Standard 2003 listed separately, The full version of Access is not installed.

To summarise - I just want to find a way to remove Access 2003 runtime from the server.
Thanks
John TsioumprisSoftware & Systems EngineerCommented:
Sometimes removing Ms Access 2003 runtime is not an easy task...Probably you have installed Ms Access runtime under a different account and so there are some "problems" when you try to uninstall....
I have faced the specific condition with different error messages but with the same inability to remove...
So the solution is
download Windows Installer Cleanup Tool .... I know is not supported and is obsolete but i haven't found another way...
Run the cleanup ....and remove the Ms Access Runtime...
Reinstall the Runtime under the account you use...
Normally this time will uninstall with out issues....

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

jdhackettAuthor Commented:
Thanks for that tsgiannis. Your last step is "Reinstall the Runtime under the account you use". Do you mean I should reinstall Access 2003 runtime then? And after that, run Uninstall and then install Access 2010 runtime?
John TsioumprisSoftware & Systems EngineerCommented:
As i said the runtime was installed probably under a different account....than the one you use
Cleanup utility will remove runtime but will leave leftovers....
So we perform an initial cleanup to allow us to reinstall the runtime and we perform an installation again of runtime in order to uninstall completely
jdhackettAuthor Commented:
Clenaup tool worked a treat.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Access

From novice to tech pro — start learning today.